Business Analyst


Date: Jan 5, 2023

Location: New York, NY, US

Company: New York Life Insurance Co

Location Designation: Hybrid 



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.



This role is Hybrid and only requires 3 days a week in the office. 


The Business Analyst will lead analysis efforts for Life Insurance Product and Policy Administration System initiatives. This role will require skills in business analysis, system analysis, documentation of business functional requirements, customer relationships, solution recommendation, and decision making. The business analyst should be able to work independently, develop a deep understanding of the business processes, rules, and opportunities as well as understanding the technologies and solutions that support them.


Key Responsibilities:

  • Serve as the liaison between the business and technology teams
  • Interact with business, conduct analysis, and document business processes, workflow, and requirements
  • Ability to work with our business and technical partners to achieve an efficient and effective solution with holistic view across internal and external systems
  • Verify that the solution meets the business, compliance, and technical requirements
  • Analyze and interpret business requirements into functional requirements and specifications that have an appropriate level of detail suitable for use by the technology teams
  • Solicit business and system requirements using walk-through, document analysis, use case scenarios, business analysis, task, and workflow analysis
  • Write clear and concise requirements ensuring that requirement statements are complete, consistent, concise, comprehensible, feasible, unambiguous, traceable, and verifiable
  • Support business and technology teams to ensure key deliverables are met in an accurate timely manner
  • Provide subject matter expertise and assist in the troubleshooting of problems and issues; make recommendations and provide alternative solutions when applicable



  • Strong leadership, management, decision-making and problem-solving skills
  • Strong analytical, written, verbal and communication skills with the demonstrated ability to work with all levels within the organization
  • Strong attention to accuracy and detail
  • Ability to explain technical solutions to technical and non-technical teams
  • Use best practices and knowledge of internal or external business issues to improve services
  • Interpret business challenges, identifies trends and recommends best practices
  • Explain difficult or sensitive information; collaborates with others to build consensus
  • Make decisions that have cross-functional impact
  • Must be very organized and have excellent follow-up skills
  • Must be team oriented in interacting with a diverse group
  • A proactive self-starter with the ability to work independently with minimal supervision
  • Ability to work in a fast-paced environment and manage multiple simultaneous priorities


Desired Experience:

  • 2-5+ years of business analysis experience
  • Business analysis and systems analysis experience
  • Previous experience working within the Life Insurance or Long-Term Care Industry would be a plus
  • Knowledge of NYL products would be a plus
  • Experience working within agile and waterfall methodologies to deliver large complex projects



  • Bachelor’s degree preferred





Salary range: $77,500-$117,500 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 


Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.



Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 87098




Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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