Program Manager - Underwriting & New Business Modernization


Date: Aug 17, 2019

Location: New York, NY, US

Company: New York Life Insurance Co


A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of


New York Life Insurance (NYL) is seeking a highly-talented, driven Program Manager to join our dynamic, high-performing team focused on transforming the experience of purchasing insurance from NYL; this position reports into the Retail Life Project Management Office.  Our aggressive innovation roadmap focuses on eliminating points of friction in the Purchase Experience through extensive use of data, predictive models and AI, etc.  Fellow leaders in the Life Insurance industry are developing similar roadmaps, while $2B a year is being invested in InsurTech startups to disrupt industry leaders, intensifying the urgency of rapid innovation for incumbents. 

NYL is uniquely positioned for success thanks to our significant strategic advantage in insurance expertise and deep financial resources attributed to our 174-year history and AAA rating.   We are looking for a leader who possesses the right combination of program and relationship management to join the team with the vision, experience and commitment to transform the way insurance is purchased from an industry leading life insurer. 

Key responsibilities include:

  • Collaborating, influencing, and negotiating to achieve business outcomes with support of one project manager (through matrixed reporting structure).
  • Managing onsite and distributed (internal and external) teams to resource, define, and schedule activities required to manage key business innovation program.
  • Oversees multiple timelines and resolves resource conflicts across projects; manages cross-organizational dependencies while ensuring timely deliverables and quality results.
  • Maintains the integrated master program/project plan including all interdependencies and oversees the day-to-day activities for multiple projects and reporting of all deliverables.
  • Ensures project and program status is proactively communicated to all key stakeholders via daily stand-ups, project meeting minutes, and weekly project status reports that effectively reflect the status of assigned projects.
  • Pro-actively supports various governance bodies as well as identifies reporting requirements; recommends ways to efficiently provide information for multiple forums.
  • Supports collaboration with other PMOs within New York Life to identify proven project management standards and opportunities for enterprise-wide adoption of Agile/Scrum/SAFe; Coaches and mentors non-Agile/Scrum project managers and team members.
  • Recommends and champions process and tool improvement efforts to strengthen and build upon existing PMO capabilities.


Essential Requirements and Experience:

  • Ability to lead and inspire teams to achieve desired strategic, project and program outcomes.
  • Successfully build strong partnerships to work both independently and as a collaborative team player who is highly proficient in working across organizations and with cross-functional teams.
  • Negotiates scope, establishes timelines, milestones and defines implementation dates; ensures commitments to deliverables with the project core teams and key stakeholders.
  • Highly polished communicator who can effectively persuade and collaborate with others to build consensus across the teams/organizations and present at executive level.
  • Ability to enable self-organizing/managing teams to achieve their goals by implementing and supporting lean agile principles and practices, identifying and eliminating impediments and facilitating flow.
  • Highly flexible and adaptive to changing priorities and managing multiple simultaneous commitments on time, on budget and with quality.
  • Excellent analytical skills, independent thinking and ability to exercise prudent judgment; ability to identify problems, issues and risks, and implement solutions before they impact project and program timelines.
  • In-depth expertise in Project and Program Management knowledge and competencies.


Additional Requirements

  • 5 to 8 years of large-scale Program Management experience required.
  • 12-15 years of relevant experience in Project Management preferred.
  • Insurance/Finance Industry experience preferred.
  • Bachelor’s degree required.
  • Master’s degree preferred.
  • Skilled in project software: SharePoint, MS Project, MS Office, and Visio.
  • Knowledge of Agile tools such as JIRA, TFS or Rally (Agile Central) preferred.
  • Ability to build reports with appropriate details for varying audiences.







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