Change & Communication Lead


Date: Apr 21, 2022

Location: New York, NY, US

Company: New York Life Insurance Co



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.



Role Summary:

The role of the Change and Communication Lead is to provide leadership for the Data Strategy, Governance and Enablement organization led by the New York Life Chief Data Officer to plan, perform and orchestrate actions that guide business areas to understand and manage the impacts of changes realized through implementation of the company-wide data strategy and interrelated strategic business initiatives.


The role will engage business stakeholders at all levels, partner with other change organizations and leads, and be part of strategic project teams to understand the intent and desired business outcomes and provide leadership to drive and influence change. This includes preparing for the change through stakeholder alignment, change strategy and planning, change impact assessment and stakeholder analysis. The role also includes supporting execution of change including the oversight of development of effective communications and training plans and content as necessary to enhance awareness and understanding of desired outcomes and changes to roles, processes, and solutions to realize the intended business results and ultimately increase adoption of the future state.


The role also includes the leadership and development of a data literacy program with the intent to broaden the awareness, understanding and advocacy of the company-wide data strategy. This includes designing innovative communication channels and engaging content to enhance broad understanding of fundamental data management principles, decisions, actions and capabilities throughout data lifecycles.


Key Responsibilities:

  • Understand New York Life business strategy and the interdependencies to data strategy and execution of critical projects with strong data implications
  • Perform as a senior member of the Chief Data Officer’s team to understand, shape and advocate data strategy; and develop and manage a portfolio of business and foundational initiatives to advance data strategy
  • Change and Communications Leadership
    • Work closely with senior business stakeholders, understand specific desired business outcomes from business strategy
    • Work closely and partner with change organizations through-out New York Life (e.g., the enterprise Office of Change Management) to evolve, leverage and apply change methodology consistently
    • Provide leadership to develop change and communications plans and orchestrate activities including but not limited to stakeholder analyses, change impact analyses, team roles and decision matrixes, general and specialized communications and training material
    • Develop and leverage leading and lagging (qualitative and quantitative) metrics to measure business preparedness, future state adoption and realization of business value/ROI.
    • Study, provide awareness and leverage change management best practices and industry trends
  • Data Literacy Leadership
    • Lead a company-wide Data Literacy program to broaden the awareness, understanding and advocacy of the company-wide data strategy and data capabilities
    • Partner with other related organizations (e.g., Corporate Communications) to develop novel approaches to leverage multiple channels and content to engender excitement and understanding of data management principles and capabilities
    • Develop and leverage leading and lagging metrics to measure impact of the Data Literacy Program




  • Bachelor’s degree; equivalent work experience accepted


M.B.A., Master’s degree; equivalent work experience accepted


Previous Experience:


  • 5-8+ years of relevant experience leading, planning and performing operational change and communication activities
  • Demonstrated experience developing, implementing, and managing largescale organizational transformation and/or change initiatives – exhibit resilience and tenacity to keep stakeholders energized and committed to a journey throughout the change lifecycle, managing fatigue and sticking with the change to realize expected business benefits
  • Demonstrated experience designing, developing and implementing programs to communicate, promote and train workforces on complex topics in innovative and compelling ways
  • Demonstrated experience presenting to and influencing senior leadership
  • Demonstrated experience with educational program development and enterprise-level implementation.


Required Skills/Knowledge:


  • Outstanding critical thinking, analytical, problem-solving, and quantitative abilities gained through leading largescale, high impact strategy and execution efforts
  • Demonstrated ability to collaborate, communicate, build relationships, mentor and influence a community of professionals across lines of business and functional areas at all levels and diverse roles
  • Strong written, verbal and communication skills
  • Ability to tell a story through presentations, to engender excitement and to motivate and influence adoption of new ideas and capabilities
  • Ability to perform basic project management functions such as project plan development and resource / time estimation of tasks
  • Awareness of relevant and emerging change communication and training best practices and trends
  • Familiarity with data management concepts, principles, and processes
  • Familiarity with IT functions and services
  • Ability to work in a fast-paced environment and manage multiple simultaneous priorities
  • Ability to think end-to-end, connect moving parts, and anticipate needs
  • Ability to define and leverage metrics to drive performance and outcomes
  • Working knowledge of MS Word, Excel, and PowerPoint






Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 85920




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