Fraud Prevention Strategy Lead


Date: Aug 9, 2019

Location: New York, NY, US

Company: New York Life Insurance Co


A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of



Team Overview:


The Fraud Leader is responsible for leading the program to actively monitor and manage operational fraud risk for the Service Organization of ~2,400 employees with more than 30M customer touch points per year. This position reports to the Service Resiliency team and is accountable for defining the risk tolerances of the fraud defenses that are in-place, as well as determining the need for additional controls to mitigate both external and internal fraud risk. This role will require the candidate to have an in depth understanding of emerging fraud risks and keep up-to-date with new approaches for managing risks through the application of technology, processes, and people.


Key Responsibilities:

  • Developing customer service operations specific fraud prevention and detection strategies in creating, managing, and utilizing high performance relational databases
  • Fostering positive working relationship with key stakeholder’s at all levels to gather information and perform services;
  • Manage a small, high performing team to:
    • Derive fraud` trends and patterns via seemingly unconnected data or data sources.
    • Leverage analytical tools and data science techniques to extract information from data
    • Continuously optimize processes and look for new approaches and opportunities to gain intelligence
  • Maintain, enhance and implement fraud prevention related policies, procedures, methodologies and standards.
  • Develop and manage monitoring activities to identify existing fraud risks, assess emerging fraud risks and testing identified fraud risks.
  • Collaborate with Chief Risk Officers, Service Operations key stakeholders, Compliance, Legal and Technology to optimize strategies to identify and mitigate fraud risk
  • Institute an effective governance model to provide ongoing monitoring and oversight to optimize efficiency and effectiveness of Fraud Risk Management functions.



  • Bachelor’s degree preferred, Areas of study: Criminal Justice related discipline, or any advanced degrees associated with Statistical Analysis
  • 5+ years minimum of related experience
  • Excellent executive and senior management level communicator
  • Certified Fraud Examiner Certification preferred
  • Must have an advanced understanding of fraud detection approaches and methodologies
  • Must have understanding of analytical tools and techniques
  • Strong people management, internal consulting, and partnering skills











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