Collaboration Technology Specialist

Location Designation: Hybrid 

When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

Position is Hybrid: can work from home Mondays & Fridays

Locations: New York City or Jersey City, NJ

Collaboration Technology Specialist engages business units to implementing audio/video collaborative solutions that meet NYL standards with hardware certified for O365, Teams, WebEx, Zoom and Poly.  The candidate will also coordinate and manage A/V hardware infrastructure changes,  report/document platform issues, schedule and train end-user, and identify opportunities to enhance/optimize/improve overall service to the clients.  The applicant must have a solid technical infrastructure experience, strong project management acumen and excellent vendor management skills, in addition to a superior service-oriented approach to infrastructure operations.  The applicant is responsible for operational and service management processes to ensure that quality, efficiency and agility goals are achieved.

The applicant must have experience with designing, implementing, maintaining and supporting collaboration components in Office 365, Zoom, Polycom, WebEx and associated infrastructure, including all related applications, servers and services. The applicant will need to maintain a high level of ownership and investment in tasks associated with both new and ongoing collaboration-based needs within the IT environment. Incumbents must be able to lead efforts in troubleshooting, remediating, and optimizing collaboration-based issues, while also working with engineering requirements and providing strategic recommendations to management.  The candidate will interface with the Planning, Design and Construction Team on project basis. The candidate should understand such coordination efforts.

The candidate will employ excellent written and verbal communication skills and an ability to work closely with other engineers and administrators to ensure smooth transitions and tight coordination amongst users and stakeholders.

Education

• Bachelor’s degree in Computer Science, Engineering or Information Technology preferred but not required
• Microsoft certifications in Microsoft Teams, Office 365

Required Skills:

• Envision and execute on the target technology solutions, infrastructure, services, and components that are required to satisfy the business.
• 3-7+ years of training experience in an enterprise collaboration environment with end-user application support experience
• 1-2+ years in designing/implementing Audio/Video infrastructure in an enterprise environment
• Experience with deploying Poly/HP/Microsoft Audio/Video appliances
• Working knowledge of integrating Office 365, Exchange, Skype, Teams, Zoom, WebEx, and Polycom
• Experience with design and implementation of IT projects and major efforts, to include documentation, communication, and coordination of all components
• Excellent Customer Service skills - Can convey complex and technical issues to diverse audiences, orally and in writing, in a manner that is easily understood, authoritative, and actionable for the business; actively listens to peers’ input.
• Must be able to collaborate effectively with other senior architects, support personnel and SN Managers within the organization

Desired Skill

• Strong analytical and problem-solving skills; acts decisively and swiftly, identifies problems, and drives towards solutions.
• Experience in project management technologies and process
• Excellent written, oral, interpersonal, and presentational skills
• Excellent analytical and problem-solving abilities
• Experience working in a team-oriented, collaborative environment
• Broad knowledge of Capacity and Performance Management     
• Some experience in building application infrastructure in Azure
• Basic scripting and development skills & PowerShell a plus

SF: LI-CC1

SF: LI-PC1

Salary range: $75,000-$115,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Job Requisition ID: 88505