Corporate Vice President, Agency Change Management


Posting Date: Nov 21, 2023

Location: New York, NY, US

Company: New York Life Insurance Co

Location Designation: Hybrid 



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.



Partner with Agency Change Management team members and business areas to help implement, support and drive change and adoption of new tools, systems, processes and resources across New York Life’s Agency distribution arm by supporting and overseeing the execution of tactical initiatives.  Leverage change management tools, frameworks and methodologies to assess change readiness of field agents/advisors and/or others.  Provide inputs into the strategic change management roadmap. Support the design, development, and implementation of change management plans that use leadership, communication, training, and coaching to help agents, field leaders, and others embrace, and become proficient with new technology, systems, tools,  behaviors, and workflows.  Proactively identify opportunities for synergies across business areas related to change management activities. 


Major Responsibilities:

  • Analyze and assess change impact initiatives from end-users point of view. Partners with departmental communications teams and initiative leads to refine on-going communication plans and execute tactical plans. 
  • Partner with stakeholders and Agency Change Management team to align, prioritize and track all activities related to agent/advisor change management roadmap. 
  • Liaise with initiative leads, business areas and field advisory groups/task forces to build feedback loops and progress initiatives with sponsorship from the leadership team
  • Review and recommend resources and tools to support change/adoption for personas. Help determine appropriate course of action and activities to ensure the success of initiative deployments. 
  • Support governance process, ensuring regular communication and coordination of initiatives across department. 
  • Help lead the evolution of the culture in the field, ensuring a strong connection to our broader strategic efforts and vision. 
  • Partner with team members and business leaders to assess, understand, evaluate and document key dependencies across various interdependent initiatives based on strong understanding of goals and desired outcomes, particularly as it relates to the field force.



  • Bachelor's Degree
  • Minimum 5-10 years of relevant experience
  • Understanding of financial services sales organization and/or NYL Agency preferred
  • Strong planning and organization skills required to execute
  • Strong understanding of how to motivate and drive change amongst a vast, distributed field force
  • Knowledge of tools, processes, systems, etc. as used by the field will be necessary to complete change impact assessments
  • Familiar with insurance industry and current competitive landscape; understanding of NYL's selling and/or recruiting systems and tools
  • Strong understanding of New York Life’s business strategies, Agency’s (distribution arm of NYL) near- and longer-term priorities, and the products and services we offer



Salary range: $132,500-$197,500 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 


Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.



Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 89646




Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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