Corporate Vice President, Claims Service Enablement 94262

Location Designation: Hybrid - 3 days per week 

Location Designation: NYC–HO, Tampa, Dallas, or Cleveland - Hybrid: 3 days per week onsite

Role Overview

The Corporate Vice President, Claims Service Enablement is responsible for leading a centralized team that supports Claims & Benefits Operations through operational readiness, platform coordination, governance activities, reporting, and process improvement initiatives. Reporting to the Head of Claims, this role partners closely with Operations, Technology, Risk, Compliance, Data, and Agency teams to help ensure Claims services are delivered efficiently, consistently, and in alignment with business and regulatory requirements.

As a member of the Claims leadership team, this individual will play a key role in supporting modernization efforts, driving operational improvements, managing reporting and control processes, and helping Claims teams execute against strategic and operational priorities. The successful candidate will lead a team focused on strengthening operational performance, enhancing governance practices, and improving the experience for beneficiaries, agents, and customers.

What You'll Do

• Lead the Claims Service Enablement team responsible for operational readiness, implementation support, governance activities, issue management, remediation efforts, and execution support across Claims operations.
• Support operational control processes, reporting routines, and monitoring activities to identify risks, track performance trends, manage issues, and drive sustainable solutions.
• Partner with business and technology stakeholders to coordinate Claims platform enhancements, digital capabilities, and operational improvement initiatives, balancing business needs, regulatory requirements, and customer experience objectives.
• Oversee the delivery of claims-related reporting and management information, providing Claims leadership with insights into operational performance, service metrics, modernization initiatives, and emerging risks.
• Support governance and prioritization processes for key Claims initiatives, helping ensure alignment across business and partner organizations.
• Develop and coach a high-performing team while fostering a culture of accountability, collaboration, continuous improvement, and customer focus.
• Drive continuous improvement efforts that enhance operational effectiveness, service quality, and execution consistency across Claims operations.

What You'll Bring

Required Skills:

• Bachelor's degree and 8+ years of experience in operations, service enablement, claims operations, insurance, financial services, or a related field.
• Experience leading cross-functional initiatives, operational improvement efforts, or business transformation programs within a complex organization.
• Knowledge of operational governance, risk management practices, reporting frameworks, and control processes.
• Demonstrated ability to use data, metrics, and business insights to support decision-making and improve operational performance.
• Strong communication, relationship management, and collaboration skills, with the ability to influence stakeholders and work effectively across multiple functions.
• Experience leading teams and developing talent in a dynamic operational environment.

Preferred Skills:

• Experience supporting life insurance claims operations, benefits administration, or related service organizations.
• Knowledge of claims regulatory requirements, including escheatment processes, NAIC reporting, lost policy reporting, complaint management, and regulatory inquiry support.
• Experience with workflow and case management platforms such as Pega or similar technologies.
• Experience supporting operational modernization, digital transformation, or large-scale process improvement initiatives.
• Advanced degree and/or professional certifications related to operations, insurance, project management, process improvement, or business transformation.

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Pay Transparency

Salary Range: $125,000-$170,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID: 94262