Corporate Vice President, Design Program Manager

Location Designation: Hybrid - 3 days per week 

Role Overview:

We are looking for an experienced and strategic Design Program Manager to join our growing digital product team. In this role, you will support the Field Experience value and drive end-to-end program execution for high-impact initiatives that help New York Life’s agents and advisors better serve clients, grow their businesses, and deliver exceptional financial guidance.

You will own complex, cross-functional programs from intake to delivery. You’ll serve as the connective tissue between design, product, engineering, research, and our business partners, ensuring work is coordinated, unblocked, and delivered with clarity and quality.

You will bring structure and operational excellence to an evolving, high-visibility space that is core to New York Life’s strategy: empowering our field force with modern, intuitive, agent-centric digital experiences.

What You’ll Do:

Program Leadership & Delivery

• Serve as the primary DPM for the Field Experience value stream, owning program planning, execution, alignment, and reporting for multiple complex products and initiatives.
• Define and manage design timelines, deliverables, dependencies, and processes in partnership with design leads and cross-functional stakeholders.
• Maintain tight alignment with product, engineering, research, and partners to ensure work is scoped correctly and delivered predictably.

Cross-Functional Coordination

• Facilitate program rituals such as planning sessions, design reviews, standups, and risk assessments.
• Translate ambiguity into clear requirements, milestones, and operational workflows.
• Keep teams focused and unblocked by proactively managing dependencies and surfacing risks early.

Operational Excellence

• Implement systems, tools, and frameworks that improve communication, workflow efficiency, and visibility across Field Experience.
• Refine and scale processes that support intake, prioritization, and resourcing.
• Maintain clear documentation, tracking, and reporting that gives leaders confidence and transparency into the work.

Stakeholder Engagement

• Act as a central point of coordination for Field Experience work, ensuring all partners have what they need to make informed decisions.
• Build trust through consistent communication, clarity, and follow-through.
• Drive alignment around goals, scope, and timelines, and reset expectations when priorities shift.

Design Team Enablement

• Create space for designers to do their best work by reducing operational overhead and managing cross-team complexity.
• Identify opportunities to improve ways of working within the Field Experience value stream and across the team broadly.

What You’ll Bring:

• Education: Bachelor's degree in a relevant field such as Marketing, Business, Design, Psychology, Computer Science, or other related discipline or equivalent work experience.
• 7+ years of experience in program or project management, with at least 3 years in a design, UX, or creative environment.
• Deep understanding of the design process and how it fits within product development cycles (Agile/Scrum experience required)
• A user-first mindset - passionate about understanding our users’ needs, delivering a digital experience they love, and creating value for them.
• Strong written and verbal communication, facilitation, and organizational skills.
• Experience in creating operational frameworks and presentations via PowerPoint, keynote, or Figma.
• Experience creating and establishing operating systems with design and project management tools such as Figma, Jira, Asana, Workfront, or similar.
• Proven ability to manage multiple projects simultaneously in a fast-paced environment.
• A passion for design and user experience, even if not a designer by trade.
• Background in change management or scaling operational systems in design teams.

Not required, but nice to have:

• Familiarity with research operations or content design practices.

#LI-SV1
#LI-HYBRID 

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Pay Transparency

Salary Range: $140,000 - $170,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93084