Change Management & Training Director


Date: Feb 14, 2019

Location: New York, NY, US

Company: New York Life Insurance Co


A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of


Position Summary:

The Education & Change Management specialist will be responsible for creating and executing a risk management education and change management strategy. This includes a formal program to enhance risk awareness across the Enterprise and technical training programs for risk management professionals. Critically, the role will also create and devise change management and training plans to introduce new policies, standards, and programs to our business partners. 


This individual will create and execute strategic internal communications, change management, and training plans that will drive adoption and achievement of program goals. The ideal candidate for this role is service oriented and strategically-minded with strong interpersonal and writing skills. 


This individual will be a creative thinker with strong people skills that can be applied to engage people and build commitment to new policies, programs and processes. This will include outstanding presentation and communication skills and a demonstrated ability to influence stakeholders. This individual will partner closely with Corporate Communications, Change Management, and Learning and Development.


Primary Responsibilities:

  • Design an integrated Education, Change Management, and Communications plan that reinforces Risk Management’s strategic objectives and key messages.
  • Execute an educational program to raise risk awareness across the Company
  • In partnership with Learning & Development, develop and launch a formal learning program for risk management professionals by working with a network of subject matter experts
  • Partner closely with the communications team to define and deliver the vision, plans and outcome with clarity and intent
  • Develop standard toolkits, rollout plans, and tailored training for new policies, standards, and processes driven by the Risk Management organization
  • Drive day-to-day activities related to the development of these initiatives, and provide regular project reporting
  • Define and execute on stakeholder management activities to ensure buy-in and commitment for new programs
  • Identify and analyze stakeholder engagement levels and propose engagement plans to senior leaders
  • Consult and coach project teams on integrating change management activities into project plans
  • Monitor and measure impact of change and address any risks or gaps with required mitigation plans
  • Define success measures and track progress related to the integrated education and change management program



  • A Bachelor’s degree with a minimum of 7+ years of relevant experience (Communications, training, change management)
  • Organizational and business savvy, with the ability to interact with and influence all levels of employees across an organization
  • Collaborative team player with successful experience leading cross-functional projects
  • Demonstrated capability in enterprise level people, process and technology change
  • Ability to clearly articulate messages to a variety of audiences
  • Experience in influencing a diverse group of stakeholders to achieve behavior and culture shifts
  • Experience working in matrixed organizations and partnering with multiple functions
  • Strong project management skills
  • Ability to manage multiple tasks simultaneously, meet tight deadlines, and work under pressure
  • Demonstrated experience leveraging email, print, web/intranet, and social media to support strategic employee communications. Proficient in use of the MS Office suite (Excel, PowerPoint, Word, and Project)




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