Location Designation: Hybrid - 3 days per week 



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.



This position is hybrid - Tuesday - Thursday in the New York Office and Monday and Friday work from home.


Role responsibilities include:

  • Collaborating with multidisciplinary teams and business unit leaders from different organizational areas to identify innovation opportunities and develop propositions that create value for people and other business areas
  • Communicating research discoveries through compelling narratives and visualizations
  • Creating and delivering immersive working sessions that engage and enable leaders to act and empower their teams
  • Facilitating conversations with client teams to identify and develop new opportunities for their organizations
  • Assist with developing and executing on strategic direction for the team
  • Assist with developing and nurturing an opportunity pipeline
  • Establishing operational and financial innovation metrics to measure and track the health and progress of the innovation pipeline and appropriate resource allocation
  • Initiating and lead strategic innovation workshops and projects
  • Facilitating application of innovation methodologies and tools on key projects
  • Representing the human centered design discipline and its value to non-designers internally
  • Defining and developing prototypes of new offerings and experiences to test
  • Managing execution and logistics for various Innovation Services programs and events including:
    • Establishing and maintaining processes
    • Launching plan development
    • Developing communications
    • Working with external partners
    • Event setup
  • Partnering throughout New York Life to help promote company-sponsored innovation and community-building events




  • 7-10 years of experience in roles with increasing responsibilities. Previous management consulting experience a plus.
  • Mastery of the human centered design approach; in particular for solving strategic challenges
  • Must have "front of the room" experience leading workshops and/or training sessions
  • Highly-motivated self-starter with strong attention to detail
  • English fluency (written and spoken)
  • Excellent interpersonal skills, with the ability to collaborate across organizations and influence decision-making
  • Exceptional communication skills (presentation, written, discussion), especially in developing compelling presentations
  • Experience leading or facilitating workshops, brainstorm sessions, innovation sessions, etc.
  • Ideal candidate will be able to think outside the box and find innovative and creative solutions
  • Proficiency in human centered design across different mediums, strong story-telling skills, and the ability to communicate compelling user experiences
  • A passion for learning about the world, human behavior, and the motivations that lie beneath the surface
  • The ability to synthesize research into concrete recommendations and communicate them to business audiences
  • A passion for conceiving, developing and prototyping solutions that delight consumers and create value for clients
  • The ability to work in dynamic, often ambiguous conditions, both individually and in a team
  • A highly collaborative nature and a desire to work with those from other disciplines
  • Excellent design qualifications plus at least 4 years of consulting experience in Innovation, Design Strategy, Service Design or other relevant industry





Salary range: $117,500-$200,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 


Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.



Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 90333




About NY Life Insurance Company

Diversity & Humanity–two values that are deeply rooted in the New York Life culture and have laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. At New York Life you become a valued part of a welcoming, inclusive, and caring culture that has a long-standing legacy in stability and growth. The strength of New York Life revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance, and we want you to be a part of our legacy.

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of a diverse team guided by our belief to always be there for each other–providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.

You are our future, and we commit to investing in you accordingly.

Visit our Linkedin to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Required Legal Notices – All Candidates Please Click Here

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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