Corporate Vice President -ServiceNow Configuration Management Database (CMDB) Lead

Location Designation: Hybrid - 3 days per quarter 

Role Overview: NYL is seeking a highly skilled and experienced ServiceNow Configuration Management Database (CMDB) Lead to join our team. The CMDB Lead will be responsible for the design, implementation, and management of the CMDB within the ServiceNow platform. This role ensures the CMDB provides accurate, reliable data to support IT operations, incident resolution, vulnerability management, change management, and strategic decision-making.

What You’ll Do:

• CMDB Strategy and Governance:
  • Define and implement the CMDB strategy, ensuring alignment with organizational goals, cyber security requirements, and ITIL best practices.
  • Develop and enforce CMDB governance policies to maintain data integrity and compliance.
  • Establish processes to monitor and improve data quality, including automated audits, dashboards, and reporting.
  • Conduct a Configuration Change Board with key stakeholder to ensure governance and health of the CMDB.
• Design and Architecture:
  • Oversee the design and architecture of the CMDB, including CI (Configuration Item) classes, relationships, and attributes.
  • Lead the implementation and configuration of ServiceNow Discovery, Service Mapping, and other CMDB-related modules.
  • Collaborate with IT teams to integrate external data sources and systems with the CMDB.
• Operational Support:
  • Ensure the CMDB supports IT operations, incident, problem, and change management processes plus security operations.
  • Troubleshoot and resolve CMDB-related issues including integrations and data quality issues and provide ongoing maintenance and enhancements.
  • Provide training and documentation to ensure CMDB usage aligns with organizational needs.
• Collaboration and Stakeholder Management:
  • Partner with IT, security, and business teams to understand requirements and ensure the CMDB supports operational and strategic goals.
  • Work with vendors and partners to implement and optimize CMDB-related tools and integrations.
  • Communicate CMDB health and maturity metrics to leadership.

What You’ll Bring:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Extensive experience with ServiceNow CMDB and IT Service Management (ITSM) processes.
• Strong understanding of ITIL best practices and frameworks.
• Proven experience in CMDB design, implementation, and management.
• Proficiency in ServiceNow Discovery, Service Mapping, and related modules.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration skills.
• Ability to lead and mentor a team.

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist – ITSM/Discovery.
• Experience with Agile development methodologies.
• Familiarity with other IT management tools and platforms.

Why Join Us:

• Opportunity to work with a dynamic and innovative team.
• Competitive salary and benefits package.
• Professional development and growth opportunities.
• Inclusive and collaborative work environment.

Role Overview: NYL is seeking a highly skilled and experienced ServiceNow Configuration Management Database (CMDB) Lead to join our team. The CMDB Lead will be responsible for the design, implementation, and management of the CMDB within the ServiceNow platform. This role ensures the CMDB provides accurate, reliable data to support IT operations, incident resolution, vulnerability management, change management, and strategic decision-making.

What You’ll Do:

• CMDB Strategy and Governance:
  • Define and implement the CMDB strategy, ensuring alignment with organizational goals, cyber security requirements, and ITIL best practices.
  • Develop and enforce CMDB governance policies to maintain data integrity and compliance.
  • Establish processes to monitor and improve data quality, including automated audits, dashboards, and reporting.
  • Conduct a Configuration Change Board with key stakeholder to ensure governance and health of the CMDB.
• Design and Architecture:
  • Oversee the design and architecture of the CMDB, including CI (Configuration Item) classes, relationships, and attributes.
  • Lead the implementation and configuration of ServiceNow Discovery, Service Mapping, and other CMDB-related modules.
  • Collaborate with IT teams to integrate external data sources and systems with the CMDB.
• Operational Support:
  • Ensure the CMDB supports IT operations, incident, problem, and change management processes plus security operations.
  • Troubleshoot and resolve CMDB-related issues including integrations and data quality issues and provide ongoing maintenance and enhancements.
  • Provide training and documentation to ensure CMDB usage aligns with organizational needs.
• Collaboration and Stakeholder Management:
  • Partner with IT, security, and business teams to understand requirements and ensure the CMDB supports operational and strategic goals.
  • Work with vendors and partners to implement and optimize CMDB-related tools and integrations.
  • Communicate CMDB health and maturity metrics to leadership.

What You’ll Bring:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Extensive experience with ServiceNow CMDB and IT Service Management (ITSM) processes.
• Strong understanding of ITIL best practices and frameworks.
• Proven experience in CMDB design, implementation, and management.
• Proficiency in ServiceNow Discovery, Service Mapping, and related modules.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration skills.
• Ability to lead and mentor a team.

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist – ITSM/Discovery.
• Experience with Agile development methodologies.
• Familiarity with other IT management tools and platforms.

Why Join Us:

• Opportunity to work with a dynamic and innovative team.
• Competitive salary and benefits package.
• Professional development and growth opportunities.
• Inclusive and collaborative work environment.

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Pay Transparency

Salary Range:  $125,000-$212,500 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID: 91009