Corporate Vice President - Technology Delivery Lead - Digital Experience

Location Designation: Hybrid - 3 days per week 

The market for insurance and financial solutions is evolving rapidly, driven by changing customer expectations, economic conditions, and an increasingly competitive landscape. This environment creates both tailwinds that New York Life can capitalize on to drive growth and headwinds that we must actively address to enhance resiliency. As a result, our go-to-market approach continues to evolve. Last year, we took a significant step forward by adopting a value stream operating model. Our vision is to be a leading provider of human-led, holistic guidance to affluent and middle markets—enabled by seamless, differentiated experiences across solutions and channels that distinguish us within the financial services industry. With visibility into their full financial picture, a tailored holistic plan, and the expertise of a New York Life agent, clients and prospects will clearly understand the solutions they need to both protect and prosper. They will be able to seamlessly apply for multiple solutions and manage their accounts across our full suite of offerings through their preferred channels. We are investing in experience enhancements across clients, agents, advisors, field managers, and service professionals to ensure we are easy to do business with and remain the preferred destination for both agents and clients.

Role Summary

We are seeking a Technology Delivery Lead to join the Service Experience Value Stream. This role is responsible for developing and executing a multi-year roadmap that drives shared business and technology outcomes. You will partner with analysts, architects, and engineers to design, build, test, and enhance modern technology solutions that deliver exceptional stakeholder experiences and support strategic business opportunities. This role has accountability across multiple technology ecosystems, including enhancing capabilities, streamlining delivery, modernizing underlying technology stacks, establishing architectural direction, ensuring financial discipline, and driving innovation through emerging technologies and processes.

What You’ll Do:

• Develop and maintain a delivery roadmap aligned to Service Experience Value Stream objectives, optimizing sequencing while ensuring successful execution.

• Partner with planning leads, RTEs, Development Leads, Solution Leads, and other stakeholders to ensure initiative transparency and alignment.

• Deliver on team commitments with clear visibility into progress, risks, challenges, and blockers.

• Guide teams through complex initiatives, identifying and resolving cross-dependencies.

• Collaborate across organizational levels to align business goals, strategies, capabilities, and processes.

• Facilitate strong Business–Technology alignment through a consultative and collaborative approach.

• Drive cross-team communication to enhance transparency, issue identification, and resolution.

• Identify organizational requirements related to resources, structure, and cultural shifts necessary to enable delivery success.

• Partner with Value Stream Architects to develop gap analyses and IT investment roadmaps reflecting current-state technology and future-state capabilities.

• Stay current on emerging technologies and trends, serving as a thought leader in the Digital Experience space.

• Coach and develop team members, fostering a highly engaged workforce with strong technical expertise and business acumen.

• Champion a customer-centric, connected experience that enhances end-user productivity.

What You’ll Bring:

• 10+ years of experience delivering enterprise-level IT solutions, including stakeholder management.

• 10+ years of experience managing multiple technical workstreams in close partnership with Business Leads and Product Managers.

• 10+ years of experience working within the SAFe Agile framework, including estimation, scheduling, financial planning, and budgeting.

• Strong experience in workforce planning, resource management, and vendor/consultant oversight.

• Proven success in talent development, including hiring, coaching, mentoring, and performance feedback.

• Demonstrated ability to build and sustain strong cross-functional relationships.

• Experience delivering engaging and efficient digital experiences across web and mobile platforms.

Education / Training

• Bachelor’s or Master’s degree in Business, Computer Science, or a related field preferred, but not required.

• Certifications in delivery methodologies (e.g., SAFe / Scaled Agile) are a plus.

Additional Skills & Knowledge

• Ability to independently analyze and resolve complex issues using sound judgment and experience.

• Strong leadership skills with experience collaborating across Value Streams, Business Areas, Corporate Functions, and Centers of Enablement.

• Excellent verbal and written communication skills, including the ability to present to senior leadership and translate complex concepts for technical and non-technical audiences.

• Proactive expectation management and stakeholder engagement.

• Proven ability to lead Agile teams advancing enterprise value stream roadmaps.

• Demonstrated success influencing process adoption and continuous improvement across complex organizations.

• Strong collaboration and team-building capabilities.

• Knowledge of modern technology ecosystems, including SaaS, IaaS, PaaS, SOA, APIs, microservices, mobile application development, content management systems, SSO, cybersecurity, and application security tools.

• Knowledge of AI frameworks and technologies, including AI/ML, Generative AI, and Agentic architectures.

• Understanding of business, operating, and financial models, including cost-benefit analysis, budgeting, and risk management.

• Familiarity with SDLC, Agile and Lean methodologies, IT services, infrastructure and operations, enterprise architecture (EA), and ITIL frameworks.

• Strong analytical, planning, organizational, and consulting skills.

• Ability to quickly learn and adapt to new business domains and technologies.

Pay Transparency

Salary Range: $185,000-$264,500 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93522