Digital Product Manager

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Date: Jul 23, 2019

Location: New York, NY, US

Company: New York Life Insurance Co

 

A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

 

Job Title: Digital Product Manager – R&D Lab, 

 

About New York Life:

New York Life is one of America's largest mutual life insurance companies. We provide insurance, investment, and retirement solutions. As a mutual company owned by our clients, we hold ourselves to the highest standards of transparency, objectivity, and integrity. We’ll always aim to provide up-to-date information about the operations and actions of our business—which, when you’re a participating policy owner, really is your business.* We’ve thrived for over 170 years. Mutuality has made us strong—and we’ve maintained the highest ratings currently awarded to any life insurer.** There are few Fortune 100 companies as renowned as we are for our diverse culture, training, and career opportunities. So, it should not be surprising that when you work at New York Life—whether as an agent or one of our valued corporate employees—you’re backed by unyielding support, development, and resources.

 

A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

 

*New York Life Insurance Company is a mutual insurance company, which means it is not publicly traded and has no shareholders. Instead, its policy owners are the ones who share in ownership rights of the company. With a mutual company, clients who purchase participating products are entitled to vote in the board of directors’ elections are eligible to share in annual dividends that are declared. The company's priority is to safeguard their interest. Policies issued by our subsidiary companies are not participating and do not share in these rights.

 

**Individual independent rating agency commentary as of 8/1/17. A.M. Best (A++), Fitch (AAA), Moody’s Investors Service (Aaa), Standard & Poor’s (AA+).

 

Job Description

The R&D Lab has an immediate need for a Digital Product Manager to lead cross-functional and technology teams to drive the research, implementation, and deployment of innovative technology products for our Insurance and Investments businesses. You will drive product strategy and delivery, metrics, and data, customer/user experience, marketing and rollout with a key focus on maximizing meaningful business value.  The ideal candidate should possess experience managing emerging technology programs/projects as well as launching B2B/B2C apps/services. The candidate should have exceptional communication skills both written and verbal and will lead multi-discipline product initiatives. The candidate will be expected to establish product priorities, make appropriate trade-offs to optimize time-to-market, and clearly present goals, business value, progress and outcomes to the different stakeholders involved. The candidate should also be able to facilitate the brainstorming of innovative ideas to implement cutting edge business solutions.

 

The R&D Lab is part of the corporate venture arm NYL Ventures (www.nylventures.com) and has a very high level of visibility within New York Life, and you will work with a broad set of stakeholders across NYL and functions ranging from other product managers to multiple development teams to senior executives of different businesses that we serve. You will be required to earn trust, be action-oriented, dive deep, and bring a history of delivering results. You will leverage data and industry experience to make informed decisions and can advise and lead teams who have different perspectives. The ideal candidate should be a passionate self-starter able to navigate through a startup culture and not be hindered by ambiguity or competing priorities. You will be able to quickly move from proof-of-concept prototyping to a scaled version of the product.

 

You will be based out of our Headquarters (51 Madison Ave) in New York City.

 

Duties & Responsibilities:

 

  • Manage the entire product life cycle from strategic planning to tactical execution working alongside technical managers to take the product from vision to production in accordance with enterprise standards & protocols
  • Work closely with the engineering team to help determine the best technical implementation methods as well as a reasonable implementation schedule
  • Gather business feedback, understand their needs/pain points, and work closely with Business & Marketing Teams to ensure fast adoption of the product
  • Define creative, high-quality product roadmaps based on team strategy and vision
  • Research and implement appropriate controls as mandated/recommended by federal, state and industry regulations
  • Identify, define and measure KPIs to show impact and effect. Define product success metrics and track performance. Utilize metrics to deep-dive issues and uncover business driving trends and patterns
  • Participate as a team member in planning the individual product features and their development lifecycles
  • Research and identify best practices both from a business & product perspective
  • Define the user experience, responsiveness, and functionality of the applications
  • Author customer-driven business cases and develop financial models for key strategic projects

 

Basic Qualifications:

 

  • [MBA or master’s degree in Computer Science, Business Management, Information Systems or related field AND 3+ years of product management, program/project management, business analysis and/or software development and engineering management experience in a technology-focused business] OR [Bachelor’s degree in Computer Science, Business Management, Information Systems or related field AND 5+ years of product management, program/project management, business analysis and/or software development and engineering management experience in a technology-focused business]
  • Experience leading cross-functional teams to deliver products and projects with tight deadlines
  • Knowledge of basic financial models such as cost-benefit analysis (CBA) and ROI calculations to measure the viability of an initiative
  • Sound understanding of human-centered design concepts and strong proficiency with user testing/experience management tools like Respondent.io (for in-person interviews), Usertesting.com (for remote user interviews) and Qualtrics (for large scale surveys and analytics).
  • Ability to run design workshops, user interviews and collecting user feedback from various sources including surveys or tracking product usage
  • Experience coordinating complex product development cycles and software development schedules
  • Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions
  • Experience in core product management disciplines including but not limited to scope, schedule, business budget, quality, along with risk and critical path management with a key focus on maximizing business value
  • Demonstrated leadership and presentation skills and strong employee engagement skills together with the ability to have fun and inspire the team
  • Experience in implementing Digital Transformation initiatives
  • Excellent problem solving and delegation skills

 

Preferred Skills:

 

  • Knowledge of latest Cloud Tech Stacks & Web technologies with consideration for scale, efficiency and performance
  • Experience engaging with and presenting to senior executives
  • Experience with Agile/SCRUM based software development environments and Experience with Test Driven Development methodology
  • Demonstrated ability to understand and discuss technical concepts, manage tradeoffs and evaluate opportunistic new ideas with internal and external partners
  • High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing for priorities simultaneously
  • Knowledge of other functional areas such as Engineering, UX/UI, Sales, Customer Support, Finance and Marketing
  • Ability to hustle and the willingness to roll up sleeves and wear different hats whenever needed; Entrepreneurial drive and ability to deal with ambiguity

SF:LI-KV1

EOE M/F/D/V

 

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