Employee Relations, Associate

Posting Date: Nov 16, 2023

Location: New York, NY, US

Company: New York Life Insurance Co

Location Designation: Hybrid 



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.




The Employee Relations Team's responsibility is to ensure fair and consistent treatment of all employees, through fostering a respectful and inclusive environment. The Associate, Employee Relations will focus on managing employee relations (ER) systems/metrics and providing support on all ER matters. 


Principal Responsibilities:


  • Respond to inquiries regarding employee-related policies and processes.  Revise and update policies and processes to ensure compliance with federal, state and local laws (i.e. benchmarking, preparing communications plans, and updating the Employee Handbook).
  • Serve as point of contact for the reasonable accommodations team on escalated matters, including facilitating the interactive process, working with internal and external resources, and documenting the matter.
  • Assist the team with performance, attendance and tardiness matters.  Includes the preparation of appropriate corrective action documents to address any issues.    
  • Assist the team in responding to and investigating employee complaints and managing the corrective action process.
  • Assist with the coordination of the job elimination program (i.e. calculate severance payment for job eliminations, prepare packages and coordinate logistics for notification discussions).
  • Co-maintain our case management tool.  Includes ensuring cases are entered in a timely manner, preparing regular reports, understanding the capabilities of the tool, training the HRBPs on the system and managing the relationship with the vendor.
  • Review and tailor annual training content, assigning the course based on state requirements and responsibilities, preparing communications and monitoring participation.
  • Assist with business continuity and records retention processes.
  • Handle and assist with special projects.


Knowledge/Skills/Competencies Required:


  • Bachelor’s degree in Human Resources or a related field, or equivalent experience preferred 
  • 2-to-5 years of experience in Human Resources
  • Proficient knowledge of employment laws (e.g., ADAAA, FMLA) and policies and procedures
  • Effective written and verbal communication skills
  • Strong conflict resolution, negotiation, and influencing skills
  • Flexibility and ability to handle multiple priorities
  • Strong analytical and problem-solving skills
  • Experience in gathering, organizing, and presenting data in Excel spreadsheets and PowerPoint
  • High attention to detail  
  • Ability to maintain confidentiality, work independently, and exercise good judgement regarding sensitive matter



Salary range: $58,500-$85,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 


Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.



Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Job Requisition ID: 89735






Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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