Events Technical Coordinator

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Date: Jan 2, 2021

Location: New York, NY, US

Company: New York Life Insurance Co

 

A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

 

Role Summary

Coordinate the delivery of required technologies for Agency Meetings. This includes network/Internet, electrical and telecommunications services and equipment.  Direct interaction with Corporate Events Team, Agency Meetings Team, Company C-Level Executives, Senior Leadership Team, Agents, employees and contracted meeting support professionals.  Coordinate a pre-defined work plan and quickly adjust the plan as on-site issues arise.  Travel, domestically and internationally, for several days to several weeks at a time to support the needs of Council agents, NYL executives and staff at New York Life’s off-site meetings.

 Key Responsibilities

  • Hours of Work: When not traveling in office Monday to Friday: Business Hours.  At off-site meetings – Monday to Sunday typically starts before and ends after normal Business Hours.  On call 24/7 during meetings.
  • Participate and assist in future meeting location site visits as needed. (test CEO wireless network, review business space).
  • Participate in ordering of on-site technical services (networking/Internet, electrical & communications).
  • Participate in ordering of rental office and communication equipment (PC’s, printers, monitors, copiers, radios, smart phones etc.).
  • Coordinate the set-up of staff offices, Executive conference rooms and One NYL Café.
  • Test and analyze the on-site performance of contracted wireless and wired networks.
  • Coordinate the technical support, provided to 3-15 Executives, 10-100 staff and 200-4000 attendees by a, team of 1 to 5 during the course of a meeting.
  • Coordinate the tear down of rental office equipment at the conclusion of a meeting.
  • Coordinate and sometimes provide technical support in CyberCafe for diverse computer configurations for a “Bring Your Own Device” (BYOD) support audience of agents (e.g. Lenovo, HP, Toshiba, Dell, ASUS, Microsoft, Apple MAC).
  • Coordinate and sometimes provide technical support in CyberCafe for various multiple mobile device types (e.g. Apple iPhone & iPad, Samsung, HTC Droid Smartphone’s & tablets, Blackberry).
  • Coordinate and sometimes provide ad hoc training in CyberCafe for NYL Agency Portal Applications to agents upon request (e.g. Sales Central, NYLIS, Viewers, Outlook).
  • Coordinate and sometimes provide technical support in CyberCafe in working with Windows 7, 8, 10, MS Office, Alternate E-Mail Clients.
  • Must be able to present a calm and positive customer service attitude.
  • Maintain and demonstrate a high level of maturity, responsibility and urgency in support and addressing of problems as they arise.

 Previous Experience

  • Technical support experience including providing support at off-site venues.
  • Experience working with technical support consultants, including 3rd party contracted personnel.
  • Strong technical skills including wired/wireless networking protocols, hardware and client software (PC’s, tablets, smart phones).
  • Experience with integrating the technical function into the meeting planning environment beneficial.

 Required Skills / Knowledge

  • Strong technical, analytical and problem-solving skills.
  • Ability to coordinate a team, including 3rd party contractors, of technical professionals.
  • Ability to respond quickly & calmly to on-site meeting technical issues.
  • Knowledge of desktop (PC and MAC) and handheld (tablet and smart phone) hardware and software.
  • Skilled in Microsoft Exchange and Office Suite applications.
  • Strong customer service focus.
  • Knowledge of the interaction of event technical planning with overall event planning.

 Education / Training

  • Bachelor's degree and/or equivalent work experience

SF: LI-CC1

SF: LI-PC1

EOE M/F/D/V

 

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Job Requisition ID: 82830 


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