First Line IT Metrics and Reporting Lead

Date: Feb 1, 2019

Location: New York, NY, US

Company: New York Life Insurance Co


A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of


The First Line IT Metrics & Reporting Lead will sit within the Office of the BIO within Enterprise Technology and will be accountable for overseeing IT metrics and reporting within the Technology organization focused on Key Risk Indicators, Key Performance Indicators and Key Control Indicators.

He/she will work closely with the IT Management Teams within Technology and IT Risk teams to measure, monitor and reporting on key metrics.

Main responsibilities include:

  • Management and oversight over day to day activities within the First Line IT Metrics and Reporting Function
  • Develop a coordinated formal metrics program (focused on improving the identification, measurement, remediation and trending of technology risks)
  • Establish a well-defined approach to operationalizing metrics and reporting (which includes capturing, understanding and reporting on key metrics)
    • Define KRIs, KPIS
    • Establish procedures around data gathering
    • Define BAU related activities (First Line) to support Metrics and Reporting

Coordinate effectively across First Line Functions (Quality Management, Process Improvement) and Second Line Risk





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