Fraud Analyst


Date: Jan 5, 2022

Location: New York, NY, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.



Fraud Analyst


Working under the direction of the Client and Agent Protection team manager, the Associate is responsible for performing reviews for the Client Identification Program and fraudulent activity which involves the analysis of alerts to validate our clients' identity and fraudulent activity such as account take overs, familial fraud, employee fraud, etc. The Associate is required to use prior experience and procedures to independently provide a timely and accurate review, and decision alerts appropriately. This includes proactively analyzing trends, identifying emerging issues, behaviors and process gaps that can pose a future risk. The position is required to independently mitigate financial losses, and will be able to secure the client's account, reverse transactions, interact with clients to confirm transactions, etc. To identify inefficiencies or control gaps, a strong understanding of the fraud landscape within NUL and the industry is required.


Major Responsibilities:

  • Complete Customer Identification Program and fraud reviews timely by meeting established target dates and ensuring the confidentiality of all information collected during the review
  • Independently manage the alert queues 
  • Review more complex cases referred by junior team members
  • Update and maintain the Customer Identification Program and fraud tracking mechanisms. Ensuring the findings are provided clearly logically and concisely as well includes the case disposition rationale
  • Create or maintain a log of all impacted clients and mitigation strategies. Analyze date to identify trends/patterns and preset findings for potential investigation
  • Assist in designing and defining procedures, policies using subject-matter expertise of our business operations/systems
  • Based on information gathered during Customer Identification Program and fraud reviews, propose process improvements and recommendations to management
  • Provide updates to management on the Customer Identification Program and fraud activity reviews



  • Bachelor’s degree preferred; High school diploma, or GED from an accredited school required
  • 1+ year of suspicious activity or fraud detection experience required; AML experience a plus!
  • 1+ year evaluating risk and controls strongly preferred
  • Requires strong knowledge of MS Excel and MS Word
  • Knowledge and prior experience utilizing Lexis Nexis and Tableau preferred
  • Strong oral and written communication skills
  • Ability to quickly shift priorities based on business needs 


Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our Foundation. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 84197



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