Payroll Associate


Date: Mar 16, 2023

Location: New York, NY, US

Company: New York Life Insurance Co

Location Designation:  



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.



We are looking for a self-starter with excellent analytical and verbal communication skills. In addition to acute attention to detail, along with strong execution and time management skills. The ability to handle confidential and sensitive information in an appropriate manner is critical. As an HR Associate, you will be exposed to on-the-job training within a fast-paced environment. We will provide guidance and direction on various HR processes and procedures. Coaching and feedback are provided to help you gain the necessary skills to be successful.


 Job responsibilities:

  • Review scheduled payroll cycles (bi-weekly/monthly/annually)
  • Review off-cycle payrolls when checks are needed immediately for legal/compliance reasons or to fulfill special customer requests
  • Draft and send tax/payroll communications for employees
  • Investigate, research, and respond to all customer inquiries received by e-mail and phone related to overtime, overpayments, pay statements, employment, or taxes.
  • Manage escalations and complex inquiries from multiple channels
  • Participate in a variety of testing efforts for the system, support packs and other processing changes
  • Develop and maintain written procedures for current and future processes
  • Ensure compliance with MAR/SOX for relevant processes and provide support to internal and external audit process
  • Ensure compliance with IRS tax regulations and maintain employee status
  • Review reporting related to work location vs home location and make employee data changes as needed
  • Participate in Year End Tax Process
  • Review payroll spools and error logs
  • Process stop payments, EFT reversals and check reversals
  • Approve/Initiate wires and check requests


 Position requirements:

  • Bachelor’s degree in Accounting, Finance, HR, other business disciplines or equivalent work experience
  • Effective verbal/written communication skills
  • Excellent Critical Thinking, Problem Solving and Analytical skills
  • Ability to work independently, take initiative and work collaboratively in a fast-paced environment while integrating attention to detail and organization
  • Good at eyeballing issues/errors, and come up with solutions
  • Adaptable to change in processes, tools, new situations, and ways of working


Experience with SAP and Success Factors strongly preferred but not required.



Salary range: $58,500-$85,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 


Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.



Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 88761




Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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