HR Benefits Operations Associate


Date: Jan 11, 2023

Location: New York, NY, US

Company: New York Life Insurance Co

Location Designation: Hybrid 



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.



We are seeking a strong communicator with excellent analytical skills to join New York Life’s Benefits Operations group. This position will work with defined contribution plans, defined benefit plans and health and welfare plans, and be responsible for benefits administration. This position reports to the Corporate Vice President of HR Benefits Operations.


Key Responsibilities:

  • Handle administration for the 401(k) Savings Plans and Non-Qualified Deferred Compensation plans, including:
    • Ensure the timely processing and accuracy of interfaces from Alight and Empower
    • Reconciliation of 401K contributions for employees and agents
    • Coordination of pension indicator and W2 file review
    • Coordination between Alight, Mackay and Agency for annual payroll calendars
    • Process adjustments in appropriate systems (ECP, Ledger adjustments)
    • Respond to Workflows (Alight), Dovetail tickets, emails, and phone calls timely and within our SLA standards
    • Testing for Annual Enrollment, Your Benefits Resources updates, Your Total Rewards updates, New Wage Types, Plan Limits and incentive cycle testing
    • Testing for 401K Plan Limits and incentive cycle testing
    • Testing for FSA limits
    • Process Power of Attorney
    • Process agent loan checks (received daily) on a timely basis
    • Own the process to ensure deceased participant data is appropriately updated and communicated for the Nylic News and Nylic Review
  • Work with HR partners to update participants records for adjusted dates of hire
  • Research and pull together background on escalated cases and put forth recommendations
  • Acquire knowledge of DC, DB and H&W plans for employees, agents and retirees
  • Assist on special projects and handle additional assignments as needed


Required Qualifications:

  • Bachelors' Degree plus 2 -3 years’ experience in HR preferred
  •  Proficient knowledge of Microsoft Office - Word, Excel, Access, PowerPoint
  • Strong analytical skills including Excel (Vlookups, pivot tables, spreadsheet compares, text to spreadsheet conversion, formulas)
  • Excellent verbal and written communications – position requires daily communications with participants including agents, employees, retirees, as well as vendors and HR partners
  • Strong organization skills, attention to detail, time management and sense of urgency






Salary range: $58,500-$85,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 


Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.



Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 88316




Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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