HR Learning Operations Specialist


Date: Aug 28, 2021

Location: New York, NY, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.




This role is in our Human Resources Operations HR Solutions team. The HR Learning Operations Specialist will create the ad hoc training and development courses in our Learning Management System (the Learning Gateway), handling the logistics required for the delivery of the classes, and responding to related inquiries. The individual must have excellent organizational and calendaring skills and possess (or quickly develop) a good understanding of the LMS module in SuccessFactors.  

Responsibilities include:

  • Add ad hoc events and courses into Learning Gateway (LMS), along with Degreed                                                            
  • Organize virtual and in-person classroom setup details, including creating Zoom links, room reservations, visitor registration, catering orders, etc.                                                                                  
  • Work with Learning & Development (L&D) team on annual course planning                                                                                                                                 
  • Update employee records with class credits if completed classes are not captured in the system                                                                                             
  • Maintain inventory of materials for courses                                                                                                 
  • Send reminders to participants registered for classes                                                                                                      
  • Arrange printing needs with the Print Center                                                                                                                                            
  • Answer general class inquiries re: courses and enrollment via phone and HR Central in a timely, accurate and customer-focused manner                                                                             
  • Create selected learning reports for L&D and business areas
  • Accurately record case information in the Dovetail case management system and meet all service delivery agreements.


Required qualifications:

  • Excellent organizational and calendaring skills
  • Strong customer service skills (phone and email)
  • Strong verbal and written communications skills  
  • Strong attention to detail and ability to navigate through numerous applications and discernment of hand-offs
  • Ability to work well in a fast-paced environment.
  • Performs well in a team environment and able to work independently  
  • Bachelor's Degree required, Human Resources area of study a plus
  • HR operations service and Success Factors knowledge a plus 



  • Knowledge of the LMS module of SuccessFactors, Degreed and Dovetail case management system a plus


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our Foundation. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 83658




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