HR Operations - Background Check Specialist


Date: Aug 4, 2022

Location: New York, NY, US

Company: New York Life Insurance Co



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.


Our Human Resources department is currently seeking an eager, career-oriented individual for a junior role within our Operations team. This position is based in our New York City home office.


We are looking for a self-starter who will be responsible for the overall background check process for specific business areas, including running reports, reaching out for additional information, and tracking results for new hires. This team member will provide daily updates to managers, candidates, and recruiters on the status of background checks.


A successful person in this role will have excellent written and verbal communication skills and strong attention to detail, along with solid execution and time management skills. The ability to handle confidential and sensitive information in an appropriate manner is critical. This position will have on-the-job training within a fast-paced environment. We will provide guidance and direction on various HR processes and procedures. Coaching and feedback is provided to help you gain the necessary skills to be successful.


 Duties and responsibilities for this role include but are not limited to:

  • Running background checks and tracking results for new hires  
  • Providing daily updates to managers, candidates, and recruiters  
  • Communicating with various sources regarding missing and/or additional information needed
  • Working with the Employee Relations team on any escalations  
  • Coordinating start dates changes with recruiters, onboarding relationship managers, data management, and payroll 
  • Responding to DoveTail emails (our HR inquiry tracking system) in a timely manner 
  • Working on ad hoc assignment and/or projects as requested
  • Maintaining a high standard of accuracy and attention to detail
  • Responding in a timely and helpful manner to all inquiries via phone and email
  • Explaining difficult or sensitive information when necessary



  • 1+ year(s) of relevant work experience; experience with using HR tools & technology, such as applicant tracking systems and/or HRIS modules, is preferred
  • Desire to learn and to build a career in Human Resources
  • Excellent verbal and written communication skills – in person, phone, and email
  • Must enjoy communicating with and assisting others
  • Strong relationship building skills and work ethic
  • Comfortable working in a team environment but also able to operate independently
  • Solid proficiency in Excel, Word, and PowerPoint
  • College degree preferred


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 87048




Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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