HR Operations Specialist


Date: Sep 15, 2022

Location: New York, NY, US

Company: New York Life Insurance Co



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.


The HR Operations Specialist is responsible for handling general customer inquiries from multiple channels, including HR Central (calls/emails) and call transfers for agents, retirees, HR Business Partners, HR Leadership, vendors, etc. The Specialist will assist customers with HR questions regarding process, policy and procedure. 
Responsibilities include:

- Become knowledgeable of all functions in HR administration to ensure processes and procedures are conveyed properly and effectively to our clients (employees, agents and retirees).   

- Perform transactions in compliance with company guidelines and insurance regulations.   

- Partner with Operations, HR Business Partners and Employee Relations regarding escalated cases.   

- Work with business areas outside HR and TPA for case resolution.   

- Accurately record case information in the Dovetail case management system and meet all service delivery agreements.
Required qualifications:

- Strong customer service skills (phone and email).

- Strong communications and interpersonal skills.  

- Strong attention to detail and ability to navigate through numerous applications and understand hand-offs.

- Ability to work well in a fast-paced environment.

- Performs well in a team environment and able to work independently.  

- Bachelor's Degree preferred, Human Resources area of study a plus.

- HR Operations service and Success Factors knowledge a plus. 


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 87632




Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

Job Segment: Operations Manager, Social Media, Employee Relations, HR, Operations, Marketing, Human Resources