HR Operations Specialist


Date: Jan 12, 2022

Location: New York, NY, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.




The HR Operations Specialist is responsible for handling general customer inquiries from multiple channels, including HR Central (calls/emails) and call transfers for agents, retirees, HR Business Partners, HR Leadership, vendors, etc. The Specialist will assist customers with HR questions regarding process, policy and procedure. 
Responsibilities include:

- Become knowledgeable of all functions in HR administration to ensure processes and procedures are conveyed properly and effectively to our clients (employees, agents and retirees).   

- Perform transactions in compliance with company guidelines and insurance regulations.   

- Partner with Operations, HR Business Partners and Employee Relations regarding escalated cases.   

- Work with business areas outside HR and TPA for case resolution.   

- Accurately record case information in the Dovetail case management system and meet all service delivery agreements.
Required qualifications:

- Strong customer service skills (phone and email).

- Strong communications and interpersonal skills.  

- Strong attention to detail and ability to navigate through numerous applications and understand hand-offs.

- Ability to work well in a fast-paced environment.

- Performs well in a team environment and able to work independently.  

- Bachelor's Degree required, Human Resources area of study a plus.

- HR Operations service and Success Factors knowledge a plus. 



Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our Foundation. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 85304




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