Instructional Design & Communications Associate

Location Designation: Hybrid - 3 days per week 

The Instructional Design & Communications Associate creates engaging, high-quality learning content and communications that build technical capability across New York Life’s Technology, Data & AI (TDAV) organization.

This role combines instructional design and communications — developing digital and instructor-led learning experiences tailored to technical audiences, while crafting clear, compelling messages that promote awareness and participation in TDAV learning programs.

What You’ll Do

Instructional Design (≈70%)

• Design and develop learning materials such as eLearning modules, videos, slide decks, toolkits, and job aids that simplify complex technology, data, and AI concepts.

• Apply instructional design principles and adult learning best practices to create engaging, accessible learning experiences for technical professionals.

• Collaborate with subject matter experts (SMEs) in engineering, data science, and AI to translate technical expertise into learner-friendly content.

• Support content quality assurance, learner feedback, and continuous improvement across TDAV programs (e.g., Cloud Academy, Data Academy, onboarding).

Communications (≈30%)

• Create and manage learning communications — including emails, newsletters, intranet articles, and visuals — that drive engagement with TDAV programs.

• Develop messaging and campaigns that increase awareness, participation, and excitement about learning opportunities.

• Highlight program outcomes, learner stories, and skill achievements to reinforce TDAV’s culture of continuous learning.

• Ensure consistency in tone, branding, and messaging across all L&D communications.

What You’ll Bring

• 1–3 years of experience in instructional design, technical training, or corporate communications.

• Bachelors degree preferred. 

• Demonstrated experience designing or supporting learning for technology, data, or AI-related topics (preferred).

• Strong writing, editing, and visual design skills with excellent attention to detail.

• Experience with authoring and media tools such as Articulate, Rise, Canva, or Camtasia.

• Familiarity with learning platforms (LMS/LXP) and adult learning principles.

• Highly organized, collaborative, and com

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Pay Transparency

Salary Range: $64,500-$90,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID: 92941