Lead Analyst - Strategy & Operations (CVP)


Date: Oct 13, 2021

Location: New York, NY, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.



Are you passionate about the intersection between data-driven insights, impactful business strategy and complex and ambiguous challenges? The Service Analytics team sits right in the middle of those as a part of the Service Insights Center of Excellence. Our team partners with business and enterprise leaders to deliver analytical recommendations to aid in the decision-making process. We help illuminate areas of opportunity to improve our customer experience, enhance operational efficiency and provide value to our sales agents and clients. This team works on a wide variety of compelling high impact projects, such as customer churn modeling, speech analytics, client interaction trends, digital adoption, and call center ops. As a member of the Service Insights team, you will be a part of a group of highly skilled analytics professionals, with a passion for data and insights.


The Lead Analyst - Strategy & Operations, Corporate Vice President will be a senior member of the Analytics team that will own the development of high-profile analyses. This individual has a strong ability to formulate strategic solutions leveraging data programming languages and visualization tools. You will take complex ambiguous challenges and develop actionable insights that will produce tangible benefits.


This role will partner closely with various business teams to formulate and execute business strategies that align with the Foundational Insurance Business (FIB) goals. The CVP, Strategy & Operations Lead Analyst will serve as a team ambassador at the enterprise level. This role will work with peer analytics teams and business executives to deliver on cross department initiatives.


This role will be integrated into a well-established team of collaborative and intelligent analysts.


Major Responsibilities:

  • Work with senior business executives to develop and execute business strategy; Present your recommendations and insights for enhancing customer experience and business operations to the department and enterprise leadership
  • Partner with internal customers to understand their initiatives and provide analytical support; Develop actionable recommendations and communicate findings in a clear and concise manner
  • Own the process of  implementing insights; Partner with business teams to create tangible impact for the organization 
  • Work with cutting edge data analytics tooling to independently  develop complex queries; Create data visualizations that synthesize trends for senior leaders
  • Present findings to senior audiences in a professional manner
  • Serve as the SME on Service related datasets
  • Provide subject matter expertise to junior and senior analysts regarding data visualization, SQL,R and Python
  • Help address data needs (toolings, platforms, etc.) and how data should be structured/stored
  • Acts as a liaison with various data and analytics teams across NYL



  • Bachelors degree required, preferred dicipline Statistics, Mathematics, Data Science, Analytics
  • Master's degree preferred
  • At least 5+ years of proven experience in an analytics role
  • Adept at taking complex concepts/datasets and being able to identify trends and insights
  • Strong communication skills to support business partners
  • Able to influence and lead resources not directly under their control
  • Able to think and plan strategically at the Senior Leadership level
  • Excellent problem-solving and critical thinking skills required
  • Experience manipulating large datasets
  • Strong ability to create insightful visuals via Tableau
  • Expert knowledge of SQL
  • Advanced skills in R programming and Python
  • Experience with Hadoop and AWS
  • Ability to interpret data to help in strategic decision making.
  • Solid proficiency in all Microsoft Office applications; expert Excel skills
  • Ability to clearly articulate and present ideas both in writing and verbally to all levels within NYLife •Professional, positive demeanor




#LI-JM1 #data #dataanalyst #strategy


Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our Foundation. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.J

Job Requisition ID: 84653



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