Leave Coordinator

Posting Date: Nov 15, 2023

Location: New York, NY, US

Company: New York Life Insurance Co

Location Designation: Hybrid 



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.



Job Summary:


The Leave Coordinator supports employees, managers and HR colleagues by serving as a liaison to navigate the leave of absence process. The incumbent serves as a central contact to coordinate all aspects of the process.  As a member of the Human Resources team, the Coordinator is well versed on NYL HR policies, programs and processes, which enables exceptional service to employees during a leave of absence.   



Roles & Responsibilities:


  • As a single point of contact for leave of absence, supports employees and managers by providing guidance and counsel on leave and disability related absence policies and processes.   
  • Coordinates leave administration with internal and external parties ensuring seamless execution of the process and a positive experience for employees and managers.   
  • Proactively educates employees, managers and the HR team on leave of absence information, processes and resources to ensure awareness throughout the organization.  
  • Promotes an integrated approach by connecting employees and managers to other NYL services which can provide additional support when applicable (e.g. Accommodations, EAP, ENABLE, etc.).
  • Works in close partnership with New York Life’s leave absence administrator (UNUM) to coordinate and track leave of absence and ensure exceptional service.
  • Liaise with HR groups (Benefits, Employee Relations, HR Ops, HR Business Partners) to stay abreast of related plan or policy changes and/or partner or escalate issues requiring their support.
  • Proactively identifies gaps in the leave of absence process; continually recommends and implements process or program enhancements that positively impact the employee experience.
  • Maintain and manage all online internal reference materials related to leaves, including web portal and employee/manager communcations.
  • Manage the return to work process, including re-boarding of employees while liaising with the appropriate IT and Security colleagues.
  • Manage the time and attendance system as it relates to leaves of absence
  • Prepare and submit all leave related payroll forms
  • Manage leave data and reporting analytics.
  • Additional responsibilities and/or projects as assigned by management.



Qualifications Required:


  • Bachelor’s degree required.
  • Minimum 1-3 years’ experience in human resources, benefits and/or administering absence management or related programs.
  • Exceptional customer service, assessment, researching and networking skills required.
  • Strong understanding of disability, FMLA, accommodations and leave programs.
  • Creative, quick thinker with strong professional communication skills.
  • Demonstrated active listening and interpersonal skills.
  • Excellent project management, problem-solving, and organizational skills; ability to multitask and prioritize accordingly.
  • Self-starter, flexible, creative, independent thinker with impeccable attention to detail.
  • Works efficiently and drives for results.
  • Strong presentation skills.
  • Excellent computer skills (MS Office).



Salary range: $42,500-$62,500 

Overtime eligible: Nonexempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 


Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.



Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Job Requisition ID: 89728





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