Date: Sep 20, 2018

Location: New York, NY, US

Company: New York Life Insurance Co

New York Life Insurance Company is the largest mutual life insurance company in the United States. Founded in 1845 and headquartered in New York City, New York Life reported 2017 operating earnings of $2.06 billion. Total assets under management at year end 2017, with affiliates, totaled $586 billion.

 

New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody’s Aaa; Standard & Poor’s AA+ (Source: Individual independent rating agency commentary as of 8/1/17).

 

Financial strength, integrity and humanity—the values upon which New York Life was founded—have guided the company’s decisions and actions for over 170 years.

 

 

Position Summary and Major Responsibilities

 

The Manager will handle the supervisory functions of the Regulation 60 Unit and have a focus ensuring quality controls are met, while assisting the CVP with strategic initiatives. Primary responsibilities will include managing direct reports, quality control review steps, workflow assignments for the staff, and projects designed to improve our workflow system and service experience. There is a need to have a solid understanding of New York Life's products, the systems that support them, and New York State's Regulation 60 rule and Suitability process.  Works to achieve the goals of their team by working both independently and with other team members by overseeing the processing of Regulation 60 disclosures to the sales force. The Manager applies product knowledge and knowledge of insurance rules and regulations to ensure Reg 60 cases are compliant and assist with problem resolution within the team.  The Manager is expected to lead direct reports in such a way as to drive the business needs, take on a greater workload when production increases, and coach and develop staff to contribute to the success of team.

 


• Work on special Service initiatives and projects as assigned by management. This may include continuous improvement and digital solutions, general office training, and any given assignments that arise to fulfill business needs.
• Interface with Agency and TPD sales force in a deadline driven environment to ensure problem resolution and a positive customer experiences.  Be a subject matter expert for technical, product and regulatory information as it applies to Suitability and Regulation 60 functions for all clients.    
• Ensure all relevant and necessary documentation is obtained for each Reg 60 case to ensure accuracy of information in order to maintain high quality levels.   
• Assist in the training and development of direct reports and staff by assisting with running of product illustrations, product calculators, and providing feedback on daily work on the spot, or in one-on-one meetings.  
• Assist staff with Reg 60 disclosures reviews, certification reviews, and quality reviews and manage all aspects of the daily workflow to ensure task completion.

 

Technical Expertise: Requires understanding and application of practices and procedures within own discipline and basic knowledge of other disciplines. The Manager will be expected to manage competing interests in processing work, while communicating effectively to both staff and sales force in a high pressure environment. The Manager will also have solid communication with coworkers to ensure work is completed timely, accurately, and adheres to specific regulatory guidelines. A self motivated, self starter, accountable mentality is needed for this position.

Functional Knowledge: Experience in a supervisory role is preferred. Familiarity with workflow systems and responsibilities of service teams. A solid understanding of various financial industry products is necessary to successfully evaluate proposed replacements.  A strong understanding of insurance company operations is desired. Ability to apply good judgement in decision making and to articulate the resolution and conditions are crucial to this role.

Leadership: Has supervisory responsibilities to support administrative or junior-level professional staff; sets priorities for employees to meet daily activities. The Manager is expected to provide comprehensive training on all aspects of the Reg 60 process to direct reports, team members, and inter-departmental contacts.  He/she may also participate in peer review of transactions to help ensure quality standards. As a senior team member, advice and direction will be given to coworkers on the Reg 60 process, and will assist in driving the business needs. Needs to be a "people developer".

Problem Solving: The Manager engages in highly complex problem solving on a daily basis pertaining to the reviews of Reg 60 cases, and is expected to achieve a quick resolution with little supervision. (e.g. certification approvals, escalated problem cases). Needs to be hands-on with developing direct reports and assisting them with problem solving.

Decision Making / Nature of Impact: Strong judgment and decision-making skills are especially crucial when evaluating complicated cases and product illustrations for the purposes of creating Reg 60 disclosures.  The Manager's role has a significant impact on the success of the business unit since it directly contributes towards our company's compliance standards. Thus, protecting our clients from inadvertently purchasing products which do not meet their needs and objectives, and an overall positive customer experience.

Communication Requirements: Position's primary interface will be with the Agency sales force and staff. Position will be responsible for explaining complex subject matter when interfacing with general office staff and sales force. Position will also communicate with Suitability, Annuity New Business, and Inforce Service areas. Clear communication to managers and to staff is crucial to ensure good decision making on day to day operating functions.

 

Qualifications

  • 5+ years' experience in a financial management capacity. Strong Analytical/problem solving skills are a must. Strong oral and written communication skills, and strong customer service skills are a must. Need to have the ability to analyze detailed information and make sound decisions quickly.                         
  • Experience with accomplishing multiple tasks and high volumes of work under strict time deadlines
  • Working knowledge of financial products and working with producers
  • Experience in a supervisory capacity and project management
  • Proficient in resolving customer disputes
  • Good oral and written communication skills
  • Good customer service and listening skills
  • Detail-oriented, organized, takes initiative 
  • BA in business, finance or economics, an MS, CFP, CLU, ChFC are a plus.                                                            
  • FINRA Series 6 or 7 license required, and obtain the Series 26 or 24 within 6 months

 

 

 

 

 

 

SF:LI-JM1

 

SF:EF-JM1

 

EOE M/F/D/V

 

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