Operational Risk and Control Assessment Program Manager


Date: May 3, 2019

Location: New York, NY, US

Company: New York Life Insurance Co


A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.


The Risk Control Self- Assessment Program Manager is responsible for implementing a program to standardize and enhance Operational Risk Control Self-Assessments (RCSAs) across New York Life (e.g., Investments, Corporate, Insurance and Agency, Subsidiaries, Boutiques etc.) and for conducting proactive assessments of operational risks and controls, as well as advisory services to New York Life and its subsidiaries.


A dedicated program manager is required, as part of the Operational Risk and Control Assessments Program Team, to execute on a RCSA multi-year roadmap, facilitate, track and report on program related activities. This individual is expected to leverage their risk and control strength and program management experience to ensure roadmap milestones are well defined, scoped, planned and tracked accordingly through completion. The ideal candidate is proactive, approach all things with a risk management perspective and strives for collaboration with stakeholders, chief risk officers and other risk management functions.



  • Ensure ongoing activities are aligned to the strategy and objectives of the program
  • Develop and enhance management reporting and metrics to ensure key status, risks, issues, dependencies, decisions, etc., are highlighted, escalated and tracked
  • Coordinate and drive program level working groups to communicate program status, next steps, and alignment to not only strategy, but also to other interdependent projects and initiatives within ORM
  • Manage meetings from scheduling, capturing meeting minutes, to sending appropriate levels of communication to management and stakeholders
  • Execute a pilot RCSA by identifying operational risks and evaluating the design and implementation of controls via substantiation
  • Continue to lead proactive assessments of operational risks and controls, as well as risk advisory services to New York Life and its subsidiaries
  • Challenge risk owners around their inherent risks and controls in place to mitigate risks through strong interpersonal skills
  • Identify and escalate key risks, issues, and delays to management and stakeholders in a timely manner
  • Work with RCSA Program team members to transition the RCSA process to the first line of defense
  • Execute RCSA in a BAU state including regular reporting activities as per the established reporting framework
  • Perform governance and oversight activities in a Second Line of Defense capacity



  • Strong Operational Risk Management experience of at least 8 years
  • Strong Program Management experience of at least 8 years
  • Strong Metrics and Reporting experience of at least 8 years
  • Bachelor’s degree in Information Technology/Systems, Business Management, Finance, or related field
  • Excellent interpersonal, communication, writing and organizational skills
  • Strong knowledge and experience with Project Management methodologies/techniques from Agile to RAID logs
  • Ability to build partnerships and add value across businesses, technology groups, levels and disciplines
  • Proficient in Microsoft PowerPoint, Excel, Word, Project, Visio and SharePoint
  • Good to have knowledge of key industry control frameworks (e.g., NIST Cyber Security Framework, COSO, COBIT, ISO 27000)
  • Project Management Professional (PMP) certification is beneficial





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