Payment Processing Review Representative

Date: Jul 9, 2019

Location: New York, NY, US

Company: New York Life Insurance Co


A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of


Under the direction of the Manager, the Representative will review financial transactions for accuracy and completion, and update to resolve errors as needed. 


Primary Responsibilities:

  • Review and process business transactions 
  • Accurately process routine Check-O-Matic set-ups, cancellations and changes.
  • Resolve all payment errors and variances. 
  • Accurately and timely process the following in accordance with established procedures:  client remittances, unidentified remittances (UNIDs), un-bankable items, cash equivalents, NG check items, suspense items, issue refund checks, and apply and reverse premium payments.
  • Assist with daily reconciliation of accounts and help prepare month end adjusting entries as necessary.
  • Assist in the preparation of manual checks.
  • Maintain proficient working knowledge of our administrative systems, products and services.
  • Investigate routine complaint cases as assigned by manager. 



  • Associates or Bachelors degree preferred
  • Minimum 2 years of experience in payment processing, reconciliation or related field
  • Financial Services or Insurance Industry experience strongly preferred 
  • Accountable, ethical, good decision making ability
  • Proficient knowledge of Microsoft word and Excel.


Training & Development:

Customer Service Representatives undergo a comprehensive paid on-site training program to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.


Shift Information:

This is a full-time position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8am – 6pm during the work week.



Competitive full-time base salary, overtime eligibility plus target bonus



Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts

Career Opportunities:

New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims.


Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.




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