Payroll Associate

Location Designation: Hybrid - 3 days per week 

Position Overview

New York Life is seeking a Payroll Associate (PF2) to join our HR Payroll team. This role supports the execution of end-to-end payroll processing within an in-house SAP Employee Central Payroll (ECP) environment. The Payroll Associate will perform core payroll activities, partner with internal stakeholders, and help oversee outsourced operational support. This position requires a detail-oriented professional who can manage routine payroll processes independently, apply sound judgment to resolve issues, and contribute to continuous process improvement initiatives.

What You’ll Do:

Payroll Processing

- Execute and support bi-weekly payroll processing in SAP Employee Central Payroll (ECP) - Review and validate payroll data including hires, terminations, pay changes, and adjustments - Perform payroll audits, reconciliations, and issue resolution - Ensure payroll is processed accurately and in accordance with established timelines

Vendor & Offshore Coordination

- Provide day-to-day oversight and guidance to offshore payroll support team (Accenture) - Review work output for accuracy, completeness, and adherence to service standards - Manage garnishment processes in coordination with third-party vendor (Strada) - Monitor vendor performance and ensure service level expectations are met

Employee Support & Case Management

- Respond to payroll-related inquiries through case management systems - Partner with HR, Employee Relations, and other internal teams to resolve pay-related issues - Ensure timely, accurate, and professional communication with stakeholders

Testing & Process Improvement

- Participate in payroll system testing (e.g., support packs, enhancements, process changes) - Identify opportunities to streamline processes and improve efficiency - Support implementation of automation and process improvements

Controls & Compliance

- Ensure adherence to payroll policies, procedures, and internal controls - Maintain accurate documentation and support audit activities - Collaborate with Payroll Tax team and other stakeholders as needed

What You’ll Bring:

- Bachelor’s degree  preferred or equivalent work experience - 2–3 years of payroll, HR operations, or related experience - Working knowledge of payroll systems (SAP ECP preferred) - Strong attention to detail and organizational skills - Ability to manage multiple priorities in a deadline-driven environment - Effective communication and problem-solving skills

- Knowledge of garnishments and payroll compliance processes - Experience supporting payroll system testing or implementations

Pay Transparency

Salary Range: $65,000-$83,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID: 94893