Product Manager - Client Communications


Date: Jun 21, 2019

Location: New York, NY, US

Company: New York Life Insurance Co


A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of


Team Overview:


The Client Communications division is responsible for managing the conversion of all written communications to one content development and management platform (Messagepoint) and one composition platform (OpenText Exstream), as well as creating new communications. 


Primary Responsibilities:


  • Lead a team of Business Analysts and Writers who are responsible for writing content and business requirements for all Service communications (both new and updates to existing correspondence including forms) and coding them into the Messagepoint platform.
  • Manage the migration of content from our current content database to the Messagepoint platform and the dispositioning, rewrites, and conversion of mainframe and desktop correspondence to Messagepoint and Exstream.
  • Analyze content and create business requirements for complex communications and maintain the content database.
  • Make decisions on any escalated questions or concerns from the team and/or our business partners (e.g., Service, Product, Legal, and Compliance).
  • Participate in developing and oversee execution of our form’s strategy.
  • Participate in agile planning meetings and sprints.
  • Works closely with various business partners (e.g., Service, Product, Legal, and Compliance) to understand their requirements for each communication and coordinates efforts with Technology (business and systems analysts and developers).
  • Must have an in depth understanding of developing and managing content including naming conventions and brand and style requirements, how content works in Messagepoint and OpenText Exstream, and how to gather, document, and track business requirements and communicate those requirements to our Technology partners.



  • Bachelor’s degree – Areas of study: Communications, Marketing, Business, or Analytics (Highly preferred).
  • 5+ years of related experience in a digital client-facing front-end solutions environment.
  • Strong knowledge of and experience with agile scrum. (Required)
  • Excellent communication, relationship building and negotiating skills to foster collaborative relationships across business and technology teams and at all levels.
  • Superior organizational, writing and analytical skills.
  • Independent thinker and self-starter with proven ability to execute in complex, sophisticated environments.
  • Experience with bringing together cross functional teams and leading execution in an agile delivery model.
  • Experience with integrating third party vendor solutions a plus.







Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.




If you have difficulty using or interacting with any portions of this Web site due to incompatibility with an Assistive Technology, if you need the information in an alternative format, or if you have suggestions on how we can make this site more accessible, please contact us at: (212) 576-5811.

Job Segment: Communications, Marketing Communications, Social Media, Mainframe, Marketing, Technology