Product Owner, Money Movement Experience

Posting Date: Feb 16, 2024

Location: New York, NY, US

Company: New York Life Insurance Co

Job Requisition ID: 89921

 

This position could be based in the following alternate locations: Cleveland, OH (Ohio); Dallas, TX (Texas); White Plains, NY (New York)

Location Designation:   Hybrid - 3 days per week 

 

 

 

New York Life is embarking on an exciting multi-year journey to bring improved experiences and new digital capabilities to our clients, Agents and employees.  A key part of a client’s purchase experience often involves funding new accounts via internal and external money movement and payment transactions.  This new role will be part of a cross functional team designed to reimagine and transform the purchase experience by leveraging digital tools and technologies to modernize the way money is received and moves across new business processes for insurance (life, long term care and disability), annuities, business solutions and wealth management solutions.  Crucial to the success will be the ability to bring together internal and external stakeholders around a cohesive vision for improved money movement and payment processes that contribute to industry-leading customer/Agent satisfaction and operational efficiency.

 

Responsibilities

  • Responsible for acting as a Product Owner for internal/ external money movement and payment related initiatives across the NYL product portfolio (Annuities, Insurance, Business Solutions and Wealth Management).

  • Develops, consolidates, and prioritizes business requirements for operational improvements related to money movement and payment transactions.

  • Centralizes voice of the key stakeholders (including clients, Agents, and employees) to inform prioritization of requirements and improvement efforts.

  • Drives a “digital first” approach and mindset to improvements to create improved experiences for clients, Agents, and employees during money movements and payment transactions.

  • Partner across stakeholders to recoginize applicable legislation and develop requirements that drive efficient regulatory compliant solutions for financial transactions.

  • Ability to communicate and translate business/technical requirements for multiple internal and external stakeholders with clarity and ease to promote alignment, understanding and delivery of business objectives.  

  • Looks externally at competitors and outside industry for inspiration on what “better” experience (e.g., channels, offerings, personalization) can look like at NYL for agents/clients/employees.

  • Partners with departmental communications teams and initiative leads to refine on-going communication plans and execute tactical plans. Ability to communicate and distill complex technical information into updates easily comprehended by the broader business and non-technical stakeholders. 

  • Ability to provide leadership and direction to cross-functional teams to ensure successful outcomes.

  • Strong knowledge of the financial services industry, funds transfer and account funding mechanisms is required.  

 

Qualifications 

  • Bachelor’s degree with a minimum of 8 years of experience in the financial services industry.   

  • Broad experience with payments and financial transactions background is highly desired; Wire Transfer, ACH, RTP, Check Disbursements, Payables, Receivables and international transactions.

  • Experience with business process modeling and data modeling.

  • Proven experience as Product Owner in Agile projects. Experience working in a scaled agile delivery framework (SAFe) using agile software (Jira) or the equivalent is desirable.

Required Competencies

  • Experience Focused – Strives to create efficient, intuitive and meaningful experiences for NYL clients, Agents and employees.

  • Results Oriented - Proven track record of delivering results that exceed goals and key performance indicators; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen, problem solving, project management, and creative resourcefulness.

  • Thinks strategically and drives innovation - Ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan.

  • Relationship Building - Enterprise thinker with ability to influence across a matrix environment. Ability to develop strong relationships across all levels of the organization, and with external partners. 

  • Communication - Strong and effective communication skills; ability to create and communicate a compelling vision internally and externally. 

 

High Performing Norms 

  • Open and honest communication

  • Ownership mentality with results orientation

  • A strong sense of inclusiveness, working as one team with a common goal

  • Solve for the end-state with the ability to make choices on what we execute in the short-term

  • Fair and balanced consideration of all voices with a bias toward spirited debate and issue resolution

  • Commitment to making things better, without fear of speaking up

  • Acts with agility and start up mentality; be prepared to engage quickly, switch gears, and take the next best action.

  • Goal oriented and personally accountable; resourceful and self-directed. 

 

 

#LI-SA1

 

 

Salary range: $132,500-$197,500 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

 

Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.

 

 

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Job Requisition ID: 89921

 

 

 


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Nearest Secondary Market: New York City

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