QA Lead


Date: Jan 2, 2021

Location: New York, NY, US

Company: New York Life Insurance Co


A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of


Role Summary:

  • A direct report to the Vice President of Corporate Technology 
  • The QA Test Lead will provide leadership in strategic, multi-year relationships with third-party providers
  • And will have overall responsibility for:
    • The execution of quality assurance and testing in the Corp Tech landscape.


Primary Responsibility:

  • Leads a team of QA Testers – both permanent and third-party providers
  • Manages relationships with third party Quality Assurance providers
  • Overall responsibility of Quality Management teams who:
    • are accountable and responsible for creating, facilitating the cross-team review and approval of, and maintaining on an ongoing basis the overall test strategies and plans that will drive and govern the execution of a specific program, project or initiative
    • are responsible for detailing test types, test phases and correlating entrance and exit criteria, key test conditions/scenarios, timing, sequencing, and dependencies
    • guide testing resources in successfully completing the development and execution of detailed test cases/scripts, and developing test data requirements
    • work with peer QA Leads to ensure effective implementation and usage of Test Management processes and tools for all assignments



  • Significant leadership experience working with and managing on and off-shore resources both from a staff augmentation and managed services arrangement
  • 5+ years’ experience of relevant testing experience required
  • 5+ years of management or leadership experience required
  • Significant financial services experience, preferably in Life Insurance, where technology is mission-critical to the company’s product



  • Significant leadership, change management, and relationship building skills
  • Ability to build partnerships with senior leaders within IT and the business areas
  • Strong thought leadership, management, communication, and influencing skills
  • Broad and comprehensive understanding of Life Insurance products, distribution, sales, and service
  • Requires broad and comprehensive understanding of external best practices and ability to quickly get up to speed on internal best practices
  • Knowledge of common testing procedures and methodologies
  • Knowledge of IT concepts, strategies, methodologies and the software development lifecycle
  • Ability to work with business stakeholders, program/project managers, architects, service integrators and developers to understand proposed implementation to design optimal testing goals and requirements
  • Ability to contextualize testing strategy and application support & maintenance operations within broader business needs
  • Strong working knowledge of the QA review and testing process


Additional Skills/Authority:

  • Influences and leads technical professionals
  • Is accountable for the performance and results of assigned test team
  • Provides leadership and guidance to employees, internal and external colleagues and/or customers
  • Adapts plans and priorities to meet service and/or operational challenges
  • Identifies and resolves moderately complex problems within an area
  • Responsible for the delivery of end results focused on operational excellence
  • Makes decisions guided by function/business plans and policies that impact the team and related teams’ ability to achieve objectives



  • Bachelor’s degree in Computer Science and/or equivalent work experience






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Job Requisition ID: 82870 

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