Manager - Fraud Prevention


Date: Oct 7, 2021

Location: New York, NY, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.



Position Summary

Working under the direction of the Client and Agent Protection Team's Corporate Vice President, the Manager is responsible for acting as a Client Identification Program and fraud expert and liaison to the Client & Agent Protection team, the broader Service organization and the team’s business partners. This individual will support the Client & Agent Protection team with providing the highest level of protection to the company, our clients and agents against financial and reputational losses. This role will involve enhancing the Client & Agent Protection team’s knowledge of the risk and fraud landscape within NYL and the industry by helping them understand the nature of the preventative and detective tools and measures to mitigate fraud risks. This individual will increase the team’s ability to address emerging fraud schemes and ways to shore up gaps by leveraging technology or through procedural changes.

The individual must possess the ability to act as a coach and leader, be able to drive improvement opportunities for furthering the Client & Agent Protection team’s goal to provide the highest level of protection to the company, or clients and agents against financial and reputational losses. Swiftly and effectively detect and prevent fraudulent activity while acting as a trusted advocate for those effected by any risk events.


Major Responsibilities

  • Act as a fraud expert/liaison in a leadership role on the Client & Agent Protection team.
  • Provide guidance to the Client and Agent Protection Analyst to help identify controls in place to mitigate suspicious activity and identify control gaps.
  • Keep up with current fraud detection and prevention tools, the fraud landscape within NYL and the industry and participate in ongoing training/conferences to enhance his/her skill set
  • Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions.
  • Monitoring and testing of current rulesets within current link analysis tool and potential future case management
  • Creation and updating of new and current process and procedures to ensure the right protocols are being followed
  • Creation and Implementation of the Authentication Governance Policy
  • Assisting of business requirement documentation on new business initiatives. The Manager will at times act as a project manager to help facilitate initiatives to enhance the Client & Agent Protection team’s functions. This individual will help coordinate projects with Technology, objectives and the path for implementation.
  • Manage the analyst (PF4) on the team




  • Bachelors Degree or equivalent years of experience. Preferably in a business-related discipline.
  • Minimum of 5+ years of experience needed in Fraud, Fraud Prevention, and detection, or Fraud Schemes
  • Experience working with Data Analytics and Tools; Advanced Excel, monitoring and updated Tableau Dashboards required
  • Demonstrated ability to evaluate current fraud monitoring processes in place and affect change where necessary
  • Expertise utilizing Case Management
  • Experience with the following fraud prevention/detection tools: Pindrop, Fraud Share, Giact
  • Comfortable working in white space
  • Certified Fraud Examiner Certification Preferred



Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our Foundation. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 84234



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