SENIOR ASSOCIATE

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Date: Jul 1, 2022

Location: New York, NY, US

Company: New York Life Insurance Co

Job Requisition ID: 86827

 

 

 

 

Duties: Support the Underwriting R&D team by identifying and delivering new capabilities for the digital roadmap for the Company's purchase experience strategy. Document current and future workflows and proposes enhancements designed to improve the effectiveness and efficiency of all application and underwriting processes in support of the Purchase Experience roadmap, a series of initiatives designed to streamline the underwriting process and improve the agent/customer experience. Develop workflows that are comprehensive, concise, and accurate for new and complex processes that meet regulatory requirements and reflect any technology enhancements. Assist with the iterative development of business requirements by collaborating with technical Business Analysts throughout a project's lifecycle. Collaborate with the User Acceptance Testing team to establish acceptance criteria for new technology capabilities to ensure they meet customers' expectations. Facilitate the development and distribution of workflow process changes to all stakeholders and business groups. Participate as part of working teams assigned to assess and improve workflow processes. Evaluate business workflows to determine sustainability and identify enhancements that align with technology enhancements, "best practices," and with department/business strategies. Develop metrics to assist management with the assessment of performance for individuals, systems, and processes that support the business' strategic initiatives. Analyze data and develop recommendations that enable the division to underwrite cases more efficiently and improve other new business processes. Provide operational support to all New Business teams and assist Underwriting teams with systems issues and requested enhancements.

 

Education & Experience Requirements:

Master's degree in Analytics, Data Science, Statistics, Mathematics, Computer Science, Computer Engineering or related field (willing to accept foreign education equivalent) and 3 years of experience documenting current and future workflows, triaging system issues, and operationalizing enhancements to business processes to streamline insurance purchases

Or, in the alternative:

Bachelor's degree in Analytics, Data Science, Statistics, Mathematics, Computer Science, Computer Engineering or related field (willing to accept foreign education equivalent) and 5 years of experience documenting current and future workflows, triaging system issues, and operationalizing enhancements to business processes to streamline insurance purchases

 

Required Special Skills:

Experience must include 1 year in each of the following:

  1. Translating stakeholder requirements into tangible deliverables such as functional specifications, use cases, user stories, workflow or process diagrams, and data flow/model diagrams;

               

  1. Performing Quality Assurance (QA), system integration, and user acceptance testing (UAT) to facilitate on-time and on-budget 'Go Live" enterprise implementations;

               

  1. Evaluating software performance, isolating and debugging software problems, and recommending solutions;

 

  1. Developing technical and design specifications for cross-functional systems and data structures; and,

 

  1. Leveraging low-code or no-code automated underwriting configuration platforms to increase operational efficiency.

 

 

 

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Job Requisition ID: 86827

 

 

 


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