Location Designation: Hybrid - 3 days per week 



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.



Disability Income Solutions is part of the Product Solutions Value Stream which supports New York Life’s newest product line of Individual Disability Insurance Solutions. In keeping with NYL’s commitment to provide protection first holistic advice and guidance, income protection is an essential component.  Disability insurance provides income to individuals who can no longer work because of a disability and helps protect people from financial losses if an accident or illness renders them incapable of working and receiving regular income. This is an important part of any financial strategy because loss of income can not only have an impact on the ability to meet daily expenses but also take a toll on an individual’s standard of living.  Our individual disability insurance allows our clients secure coverage not otherwise offered by their employer or bridge the gap left by employer benefits.


New York Life is seeking a highly qualified individual to support the policy administration operations of its Disability Income Solutions (DIS) business.  The Operations Manager will work on a day-to-day basis with our third-party administrator (TPA) in managing the DIS policy administration operations.  This individual will work with colleagues at all levels across functional lines (e.g., product, compliance, marketing, agency, service, claim, finance, technology) as well as New York Life’s partners (e.g., TPA, reinsurer, vendors).  This role requires someone who can work autonomously, manage multiple activities simultaneously, collaborate, has strong problem-solving skills, and an entrepreneurial drive to execute on both day-to-day priorities and longer-term goals.  


Day-to-Day Responsibilities

  • Monitor policy administration operations, identifying and addressing concerns to ensure performance standards are met or exceeded
  • Address day-to-day policy administration operational issues that arise, managing the resolution of issues, and elevating them to the appropriate managers, as required
  • Monitor TPA service level performance and quality control activities to ensure compliance
  • Manage reconciliation and payment of TPA and other vendors

Ongoing Responsibilities

  • Maintain DIS knowledge management materials
  • Manage user access to technology systems
  • Develop and maintain of all DIS policy administration procedures, process flows and training documents
  • Maintain, update and, as required, draft all DIS policy administration templates for client and agent communications
  • Manage DIS documents on Forms Library
  • Coordinate DIS records management

Ad Hoc Responsibilities

  • Actively support a wide range of DIS projects, especially those involving policy administration operations
  • Collaborate with internal colleagues and external partners to identify and develop solutions to operational problems and opportunities for improvement
  • Work on requests to gather data, conduct research and quantitative and qualitative analysis to generate insights and make recommendations



Required Skills:

  • Bachelor’s degree and MBA preferred
  • 5 - 7 years related work experience
  • 3+ years in insurance industry preferred
  • Demonstrated ability to solve business problems and develop insights from data and analysis
  • Excellent communication (written and oral) skills; must be able to communicate with internal and external business partners, agents and clients; enabling the creation and presentation of a broad range of materials
  • Ability to work with multiple, competing priorities simultaneously and meet deadlines
  • Comfortable managing ambiguity
  • Self-starter with a keen sense of ownership, commitment to the work and results orientation
  • Collaborative work style and experience working effectively with individuals at all levels of seniority
  • Capable of successfully working both on teams and individually
  • Ability to quickly absorb a variety of different subject matters
  • Proven critical thinking, analytical and quantitative capabilities
  • High attention to detail
  • Strong project management skills
  • Highly proficient at working with Microsoft PowerPoint, Excel, Word and SharePoint required



Salary range: $80,000-$120,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 


Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.



Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 90443




About NY Life Insurance Company

Diversity & Humanity–two values that are deeply rooted in the New York Life culture and have laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. At New York Life you become a valued part of a welcoming, inclusive, and caring culture that has a long-standing legacy in stability and growth. The strength of New York Life revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance, and we want you to be a part of our legacy.

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of a diverse team guided by our belief to always be there for each other–providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.

You are our future, and we commit to investing in you accordingly.

Visit our Linkedin to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Required Legal Notices – All Candidates Please Click Here

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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