Senior Associate, Financial Planning Operations

Location Designation: Hybrid - 3 days per week 

When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.

Business Unit Overview

Our Agency distribution system is the cornerstone of New York Life, where dedicated individuals like you connect with clients and build lifelong relationships. As part of the team, you'll equip agents with the tools and training they need to thrive. Your work helps foster financial security for countless individuals, shaping their futures and contributing to the growth of the business.

Role Overview:

Critical role to support Eagle Strategies Advisors/Financial Planners engage and delivery Financial Planning Contracts and Plans to their clients. This role will assume the responsibility to review planning engagements, ensure that plans meet the specified contractual obligations and upon delivery of plans review that terms have been met. This role is responsible for providing excellent customer service to the advisors to ensure they have a seamless experience when onboarding and delivering financial plans. Provide insight and expertise to streamline home office best practices, identify areas of operational improvements and data gaps to be supported by Senior Leadership and Planning Consulting Teams.

What You'll Do:

Planning agreements received are in compliance with the Eagle Strategies rules governing the agreements.

• Plans are complete per the agreement and within the allotted time frames.
• Review submitted plans for accuracy and completeness.
• Advisors are compensated timely and accurately for the planning they have done.
• Process and record all customer complaints regarding the plan; and
• Process refunds if required.

 
Advisor Interaction: Communication and Advisor Support:

• Timely responses to Advisors around the business submission process.
• Clear and distinct written and verbal communications to Advisors around challenges and issues that may have come up with their work product.
• Problem resolution surrounding communicated issues.
• Training of Advisors and their staff on the planning process.

 
Planning Process Improvements:

• As technology improves the need to refine and implement new technologies is critical to improve efficiencies. This position will require thought and execution around process improvement.

 
Audit and Quality:

• The business Eagle Strategies engages in is highly regulated. As such, Eagle is audited by a number of Organization, both inside and outside of New York Life. The position will have responsibility around ensuring all process work is done in compliance with regulatory and company rules. The position is also responsible for gathering and supplying all information requested during our various reviews.

 
Business Continuity Liaison:

• FPO will manage and catalogue all records related to third-party pay for service contracts, business resiliency and continuity responsibilities and contingency plans for the Financial Planning and Commissions areas.
• Ad Hoc Requests from WM Leadership and Backup for Critical Planning Functions.

What You'll Bring:

• Bachelor's Degree and/or equivalent experience
• CFP preferred
• 3 - 5 years of relevant experience
• Excellent PC skills in MS Word, Excel, PowerPoint, Lotus Notes, MS Project a plus
• Excellent written and verbal communication skills
• Basic understanding of Financial Planning 
• Prior exposure to the process associated tasks with creating and publishing various types of operational documents and collateral – including process flows and training materials
• Ability to handle multiple priorities simultaneously

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Pay Transparency

Salary Range:  $70,000 - $85,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID: 90790