Job Requisition ID: 90562

Location Designation: Hybrid - 3 days per week 



This position is hybrid - Tuesday - Thursday in the New York Office and Monday and Friday work from home.


We are looking for a strong communicator and problem-solver who is knowledgeable in health and welfare benefits to join New York Life’s Benefits team.  This position will be responsible for supporting benefit program operations and vendor relationships.    


Key Responsibilities 


  • Support CVP with the day-to-day operations of health and welfare benefit programs and vendor relationships 

  • Responsible for understanding the benefit programs with a focus on the work/life programs (Education Assistance, Lifecare, etc) 

  • Serve as lead contact with some of the vendors 

  • Address and respond to escalated member cases 

  • Support program vendor evaluations, performance monitoring, reporting, relationship management, and related inquiries 

  • Support special projects to address continuously evolving business needs, including vendor implementations, strategic initiatives, and process improvement 

  • Work closely and partner with stakeholders and colleagues across various areas of the company, including Procurement, Office of General Counsel, Risk, IT, Agency, Benefits Operations, to resolve incoming requests 

  • Support RFI, RFP, and support contract (re)negotiation activities in partnership with Procurement, ensuring all activities follow appropriate compliance standards 

  • Maintain and update all benefits vendor contract inventories, plan documents, SPDs, Third-Party Risk Management system requirements and vendor governance booklets 

  • Complete required compliance filings  

  • Perform and analyze reports to monitor the efficiency and competitiveness of each program against marketplace, highlight concerns/successes, and identify opportunities for cost reductions and/or service improvements on a continuous basis 

  • Attend regular vendor calls/meetings as client support person and coordinate vendor meetings 

  • Individual will report to the senior member on the team 


Required Qualifications 


  • Bachelor’s Degree preferred      

  • 3-5 years’ experience in Human Resources working on program and vendor management supporting medical, pharmacy, life, leave, disability, wellbeing and other work/life programs, or related experience 

  • Strong problem-solving and skills 

  • General knowledge on health and welfare benefits 

  • Excellent oral and written communication skills 

  • Ability to work independently 

  • Knowledge of all Microsoft Office products (e.g., Word, Excel, PowerPoint, etc.) 

  • Experience with creating PowerPoint presentation decks 



Salary range: $77,500-$132,500 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 


Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.



Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 90562





About NY Life Insurance Company

Diversity & Humanity–two values that are deeply rooted in the New York Life culture and have laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. At New York Life you become a valued part of a welcoming, inclusive, and caring culture that has a long-standing legacy in stability and growth. The strength of New York Life revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance, and we want you to be a part of our legacy.

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of a diverse team guided by our belief to always be there for each other–providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.

You are our future, and we commit to investing in you accordingly.

Visit our Linkedin to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

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Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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