Senior Associate - Business Operations Manager

Location Designation: Hybrid - 3 days per week 

Job Overview: 

Are you ready to become a key player on an innovative team at one of the world’s most admired companies?  

New York Life’s Artificial Intelligence and Data (AI&D) team is seeking a Business Operations Manager to join our dynamic Operations unit. In this pivotal role, you will manage the operational foundation that enables AI&D, and serve as a vital liaison to stakeholders and various functional business areas. 

What You’ll Do: 

• Drive Operational & Strategic Initiatives: Own cross-functional initiatives end-to-end from understanding needs, structuring a framework for analysis, getting alignment, and driving execution 

• Operating Model Improvement: Contribute to refining the ways of working, processes (including documentation and automation), tools, and goals 

• Reporting: Own and enhance reporting for departmental leadership including monthly program status, OKR performance tracking, and Quarterly Business Reviews (QBRs) 

• Productivity Tools: Oversee and configure tools for AI&D needs (JIRA, Confluence, Tableau, etc) and coordinate with enterprise system administrators 

• Financial Management: Oversee and report on departmental project expenses, budget adherence, forecasts, and monthly/year-end financial accruals. 

• Collaboration: Partner across the AI&D teams to develop and get alignment on operational initiatives. 

• Stakeholder Liaison: Act as a liaison with internal functional partners (e.g., Finance, Procurement, Sourcing, Legal, Risk, and Compliance) to facilitate company-wide processes. 

• Policy Management: Manage departmental controls, including policy and procedure documents, schedules, budgets, metrics, and reports. 

What You’ll Bring: 

• Educational Background: Bachelor’s degree in Business or related fields 

• Professional Experience: 5+ years of experience in operations, strategy, and/or program management, with at least 2 years in consulting. 

• Analytical Skills: Strong analytical and reporting capabilities; proficiency in data analytics tools and software (e.g., SQL, Tableau). 

• Operational Initiatives: Demonstrated experience in driving improvements in processes, tools, or ways of working 

• Stakeholder Management: Proven track record of managing stakeholders and thriving in a cross-functional environment, with a history of building strong working relationships. 

• Organizational Skills: Excellent organizational, problem-solving, and critical thinking abilities. 

• Adaptability: Resourceful, persistent, and able to thrive in a fast-paced environment. 

• Communication Skills: Exceptional written and verbal communication skills. 

• Ownership: Ability to work independently with a strong sense of ownership and accountability. 

• Industry Knowledge: Experience in Insurance and/or data & AI is preferred. 

#LI-KV1

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Pay Transparency

Salary Range:  $95,000-$162,500 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID: 91056