Business Operations Analyst

Date: Jun 16, 2019

Location: New York, NY, US

Company: New York Life Insurance Co


A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of


Alternate locations: Cleveland, OH (Ohio); Dallas, TX (Texas); Tampa, FL (Florida)

Business Operations Analyst


Major Responsibilities:

• Designs and builds data visualizations using diverse sets of data to drive actionable insights.

• Transform large amounts of data into compelling visual stories to facilitate analysis and business decision-making, using data visualization tools like Spotfire.

• Deliver routine reporting based on clients’ needs as well as quickly responding to ad hoc requests.

• Create thought provoking and professional reports and models using Excel, PowerPoint, or other data visualization solutions as appropriate.

• Perform data integrity and audit checks to ensure accuracy of reports

• Research, review, and analyze the effectiveness and efficiency of existing reports, and develop strategies for enhancing and improving the performance of these reports

• Troubleshoot to trace report performance issues to root cause.

• Prototype and build dashboards integrating data from multiple sources.

• Develop interactive visualizations allowing operational metrics to be summarized at an organizational level and/or presented at team/individual levels.

• Build effective working relationships with business subject matter experts



  • Education: Bachelor Degree, Information Science , Computer Systems Analysis, Computer Science or Math, preferred
  • Work Experience:  5+ years of related experience
  • Operations and Customer Service knowledge, highly preferred
  • Experience with operations insights, preferred
  • Experience/ knowledge of Tableau/ Spotfire dashboard tools
  • Proficient in report development and analytics
  • Proficient in the use of SQL, TOAD and Microsoft Office Suite
  • Experience with Salesforce, a plus
  • Familiarity with Hadoop or Data Wrangler, a plus
  • Experience writing in R, Python or similar languages, a plus
  • Strong analytical aptitude and an understanding of statistical methods.
  • Strong desire to use technology to solve complex problems.
  • Innovative thinker who is self motivated to complete projects and tasks on time.
  • Ability to establish priorities, work on multiple assignments and meet deadlines.
  • Excellent written and verbal skills with the ability communicate to all levels of management.
  • Proactive with a positive attitude








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