Senior Associate - Operational Risk Management


Date: Mar 18, 2023

Location: New York, NY, US

Company: New York Life Insurance Co

Location Designation:  



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.



This position will be responsible for supporting, maintaining, and training of the Operational Risk Event Management and Issues Management Programs. The Senior Associate will work alongside members of the Risk Policy & Program Governance Team and other Risk Management members to design, implement, and maintain NYL’s Operational Risk programs.


- Serve as the primary business administrator for Risk Policy & Program Governance tools including working with IT to manage and update the data and functionality of tools as needed
- Serve as the backup support contact and business administrator for the Information Security Exceptions tool and process
- Support the implementation of Risk Management tools including documenting business requirements, collecting requirements from stakeholders, testing functionality, tracking, and publishing status
- Responsible for training end users on tools including maintaining user manuals, training materials and team procedures
- Design, create and maintain reports and dashboards including for a senior executive audience
- Perform research and analysis into Risk Management and tooling best practices
- Prepare presentations for various levels of management as needed
- Perform Quality Assurance reviews
- Support the enterprise-wide rollout of Operational Risk Programs including Operational Risk Event Management, Issues Management, and Key Risk Indicators
- Perform other Risk Policy & Program Governance responsibilities as needed



- Bachelor's degree or higher

- 3-5 years of relevenat experience

- Experience in: Risk Events (Risk Incidents), Issues Management, Non-Financial Risk Management (NFRM), Operational Risk Management (ORM), ServiceNow Integrated Risk Management (IRM)
- Tableau
- MS SharePoint / Teams

- Strong oral and written communication skills
- Strong interpersonal skills
- Strong critical thinking skills
- Ability to work in a dynamic environment




Salary range: $72,500-$107,500 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 


Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.



Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 88651




Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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