Senior Associate - QA Test Engineering Lead

Location Designation: Hybrid - 3 days per week 

We are seeking an experienced QA Test Engineering Lead to lead quality assurance for the Claims & Money Movement train within the Service Experience value stream. This role is responsible for defining and driving the end‑to‑end quality strategy across complex, highly integrated servicing platforms that support claims processing, payments, disbursements, and financial transactions.

As a QA lead, you will operate as a train-level quality leader, partnering closely with Product Owners, Development Managers, Solution Leads, and Architects to ensure the delivery of high‑quality, compliant, and scalable solutions. You will set testing direction, advance automation and AI‑enabled quality capabilities, mentor QA engineers, and ensure consistent adoption of quality standards across multiple Agile teams.

What You'll Do:

QA Leadership & Strategy

• Own and lead the train-level QA strategy for the Claims & Money Movement portfolio, ensuring alignment with Service Experience and enterprise quality standards.
• Serve as the primary QA lead for the CAMM train, influencing solution design, delivery approach, and release readiness from a quality and risk perspective.
• Define, implement, and evolve the test automation and quality engineering strategy, including regression, integration, API, and data validation testing.
• Champion AI‑assisted testing capabilities, such as intelligent test generation, predictive defect analysis, self‑healing automation, and test optimization.
• Establish and enforce quality governance, standards, and best practices across multiple Agile delivery teams.
• Partner with Tech and Solution Leads to plan capacity, manage dependencies, and mitigate quality and delivery risks.
• Provide technical, delivery, and career mentorship to QA engineers and leads across the train.

Test Planning, Execution & Automation

• Lead the creation and execution of train-level test strategies and plans, including environment readiness and automation coverage.
• Lead API and integration testing using tools such as Postman, SOAP UI, or equivalent.
• Oversee end‑to‑end testing, including functional, regression, system integration, performance, and release testing.
• Review and approve team‑level test plans and automation approaches to ensure coverage of business, regulatory, and non‑functional requirements.

AI‑Enabled Quality & Innovation

• Introduce and scale AI‑driven QA capabilities, including:
• Intelligent test case generation and prioritization
• Defect trend analysis and predictive quality insights
• Test optimization to reduce execution time and manual effort
• Self‑healing or adaptive test automation where applicable
• Partner with engineering and architecture teams to embed quality signals into CI/CD pipelines.
• Continuously evaluate emerging tools and techniques to improve test effectiveness, speed, and confidence.

Defect Management, Risk & Compliance

• Own the defect management lifecycle at the train level, ensuring clear prioritization, root cause analysis, and timely resolution.
• Lead cross‑team defect triage and troubleshooting for complex, multi‑system issues.
• Ensure quality practices support financial accuracy, auditability, and regulatory compliance for claims and money movement.
• Proactively identify quality risks and define mitigation strategies ahead of releases.

Collaboration, Communication & Continuous Improvement

• Act as a key quality partner to Product, Business, and Technology stakeholders.
• Provide clear, data‑driven quality reporting, including defect trends, automation coverage, risk posture, and release readiness.
• Participate in ART / train ceremonies, PI planning, retrospectives, and release reviews.
• Track and communicate quality metrics to drive continuous improvement.
• Identify and implement opportunities to reduce cycle time and manual testing through automation and AI.
• Support and guide User Acceptance Testing (UAT) in partnership with business stakeholders.
• Share best practices, tools, and techniques across the Service Experience QA community.

What You'll Bring:

Education / Training

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

Required Skills & Knowledge

Technical & Platform Expertise

• Strong experience testing complex, highly integrated enterprise systems, including cloud, distributed, and legacy platforms.
• Deep experience with Pega or similar workflow and rules‑driven platforms.
• Proven experience with test automation frameworks (e.g., Selenium, WebDriver, MABL, BDD/TDD).
• Hands‑on experience with API testing, SQL queries, backend validation, and data‑driven testing.
• Experience integrating testing into CI/CD pipelines.
• Familiarity with test management tools such as JIRA, PractiTest, or equivalent.

AI & Modern QA Practices

• Experience applying AI‑ or ML‑assisted testing approaches to improve coverage, speed, or defect detection.
• Strong understanding of quality engineering principles beyond manual test execution.
• Ability to evaluate and introduce emerging QA technologies responsibly and at scale.

Leadership & Problem Solving

• Proven ability to lead QA efforts across multiple Agile teams and workstreams.
• Strong analytical and problem‑solving skills, with experience resolving complex, cross‑system issues.
• Experience leading root cause analysis and retrospectives to drive systemic improvement.
• Excellent communication skills with the ability to influence senior stakeholders.

Business & Domain Experience

• Strong understanding of service technology and servicing operations.
• Experience supporting claims, payments, money movement, or financial transaction platforms preferred.
• Experience in Life Insurance, Annuity, and/or Wealth Management domains strongly preferred.

Experience

• 8+ years of experience in QA, testing, or quality engineering.
• Prior experience as a QA Lead or Test Lead on medium to large, complex initiatives.

Pay Transparency

Salary Range: $100,000-$143,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID: 93561