Location Designation: Hybrid - 3 days per week 

Technology, Data, AI and Ventures:

Within the Tech, Data, AI, Ventures (TDAV) organization, our work is guided by a shared vision: deploying the power of technology, data, AI and ventures to accelerate sustainable competitive advantage for New York Life's businesses. We build solutions that power how we serve policy owners, agents, advisors and employees while delivering measurable business outcomes.

Across technology, data, AI, cyber, product, digital experience, architecture and infrastructure, TDAV combines the scale and investment of an industry leader, access to leading-edge technologies and the opportunity to help shape how a world-class financial services company competes in the AI era - all backed by the stability and purpose of a mutual company built to last.

Business Unit

Within the Tech, Data, AI, Ventures (TDAV) organization, our work is guided by a shared vision: deploying the power of technology, data, AI and ventures to accelerate sustainable competitive advantage for New York Life's businesses. We build solutions that power how we serve policy owners, agents, advisors and employees while delivering measurable business outcomes.

Across technology, data, AI, cyber, product, digital experience, architecture and infrastructure, TDAV combines the scale and investment of an industry leader, access to leading-edge technologies and the opportunity to help shape how a world-class financial services company competes in the AI era — all backed by the stability and purpose of a mutual company built to last.

Role Overview

We are seeking a hands-on Scrum Master / Test Lead to support New York Life’s Technology Modernization Initiative. This hybrid role combines agile delivery leadership with quality engineering oversight, helping the team deliver high-quality, business-focused outcomes with greater predictability and confidence.

You will facilitate agile execution, remove impediments, manage dependencies, and drive continuous improvement while also leading testing strategy, planning, defect management, and release readiness. You’ll partner closely with Product Owners, developers, test engineers, business stakeholders, and other technology teams to embed quality throughout the delivery lifecycle.

What You'll Do

• Serve as Scrum Master for an agile delivery team, facilitating ceremonies, sprint planning, backlog refinement, retrospectives, and continuous improvement while partnering with the Product Owner and delivery team to manage priorities, dependencies, risks, blockers, acceptance criteria, and delivery commitments.

• Lead quality and testing activities across releases, including test planning, test case readiness, defect triage, UAT coordination, and release validation.

• Drive modern quality engineering practices, including shift-left testing, test automation, functional and non-functional testing, rapid feedback loops, and opportunities to use AI-driven testing and other emerging quality engineering capabilities.

• Track and communicate sprint progress, delivery metrics, quality trends, risks, and release readiness to technology and business stakeholders.

• Foster strong collaboration and accountability across developers, testers, Product Owners, business partners, and other delivery teams while identifying opportunities to improve agile and testing practices.

What You'll Bring

You bring strong leadership, facilitation, problem-solving, and collaboration skills, along with experience across both agile delivery and quality engineering. You are comfortable guiding teams through complex technology initiatives, balancing delivery priorities with quality expectations, and creating transparency around progress, risks, scope, and release readiness.

Required Skills

• Bachelor’s degree in computer science, information technology, business, or a related field, or equivalent professional experience.

• 7+ years of technology delivery experience, with demonstrated experience in agile delivery/Scrum and software testing or quality engineering.

• Strong understanding of Scrum, agile planning, backlog management, sprint execution, retrospectives, and continuous improvement.

• Experience leading or coordinating testing activities within an agile environment, including test planning, defect management, release readiness, test automation, and shift-left principles.

• Proven ability to collaborate with Product Owners, engineering teams, testers, business stakeholders, and leadership.

• Excellent communication, facilitation, analytical, and problem-solving skills.

Preferred Skills

• Certified ScrumMaster (CSM), Professional Scrum Master (PSM), SAFe Scrum Master, or related agile certification.

• Experience with Jira, Confluence, or similar agile lifecycle management tools.

• Experience with AI-driven testing, test automation, or emerging quality engineering technologies.

• Experience supporting enterprise modernization, financial services, insurance, or compensation-related technology initiatives.

Job Level: LEVELPF4

Pay Transparency

Salary Range: $124,000-$177,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview 

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. 

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. 

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. 

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. 

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Job Requisition ID: 94709