Senior Associate - Vendor Management Analyst

Location Designation: Hybrid - 3 days per quarter 

As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting-edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth — driving the company's success.

 
Role Overview:

We’re seeking a Sr. Associate – Vendor Management Analyst to join Technology, Data, and AI team’s Workforce Management C4E focusing on vendor management. This role is focused on supporting the end-to-end contract lifecycle— including intake, review, execution, and renewal. The Sr. Associate will partner across Technology, Data and AI departments, plus Finance and Procurement to maintain a seamless contract pipeline and ensure compliance with internal governance and external regulatory standards.

The role will also play a key part in process improvement and tool adoption, helping ensure a smooth transition to a new contract management tool.
 

What You’ll Do: 

Contract Lifecycle Management 

• Maintain and manage the contract pipeline (MSAs, SOWs, renewals, amendments, terminations), ensuring visibility and timeliness across the portfolio. 

• Perform process redesign of contract review process in partnership with Workforce C4E Lead. 

• Manage day-to-day administration of New York Life’s third-party operations team (TPOT), ensuring proper documentation, review cycles, and approvals. 

• Monitor the fulfillment of contractual obligations, track milestones/deliverables, and oversee correspondence with contracting parties. 

• Support the maintenance of the contract repository for recurring and one-time deliverables, ensuring accuracy and accessibility. 

• Facilitate seamless contract workflow transitions as the organization implements a new contract management tool (e.g., Levelpath). 

Governance & Risk 

• Develop, define, and document communication and escalation processes to ensure contract issues are surfaced and resolved quickly. 

• Ensure compliance with NYL’s vendor management governance, regulatory, and financial standards. 

• Identify opportunities to gain efficiencies within the Technology Group’s vendor partnerships and streamline contract administration practices. 

• Partner with stakeholders to ensure adherence to key risk and compliance guardrails during contract execution. 

Performance Assessment 

• Lead the end-to-end vendor performance assessment program, including survey creation, management, and execution across strategic suppliers. 

• Analyze survey data to generate performance insights, trends, and benchmarks. 

• Monitor progress on supplier action items and provide ongoing updates to technology leadership, ensuring accountability and continuous improvement. 

Stakeholder Engagement 

• Partner with Portfolio and VS leads to ensure contracts support operational needs and technology priorities. 

• Collaborate with Procurement, Finance, and Legal to coordinate contract reviews, approvals, and escalations through our Third-Party Operations Team for labor contracts. 

• Provide regular updates to stakeholders on contract status, risks, and pipeline health. 

What You’ll Bring: 

• 5+ years of experience in contract lifecycle management, vendor management, or procurement operations. 

• Familiarity with contract governance processes (MSAs, SOWs, SLAs, renewals). 

• Hands-on experience with contract management systems. 

• Strong organizational and documentation skills; able to manage multiple contracts and deadlines simultaneously. 

• Strong interpersonal skills with the ability to engage Finance, Procurement, Technology leaders, and vendors. 

• Excellent analytical, problem-solving, and communication skills. 

Nice to Have 

• Prior experience in financial services or regulated environments. 

• Knowledge of vendor performance management and supplier financial accountability practices. 

• Exposure to process improvement and tooling

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Pay Transparency

Salary Range: $79,000-$113,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID: 92680