Senior Data Analyst

Date: Jun 28, 2019

Location: New York, NY, US

Company: New York Life Insurance Co


A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of


Job Description

The Senior Analyst will lead efforts to translate data into actionable insights that can be leveraged to achieve desired business outcomes. The candidate will utilize various analysis methodologies, tools, and techniques to develop insights and communicate those insights to support the agenda of the Service organization. The Senior Analyst will provide critical support to prioritized projects and continuous improvement efforts of the service teams. He / she will provide business leadership with the information they need to understand how our business is performing, forecast business needs, and identify opportunities to improve the overall customer experience. This role will engage with business leaders to understand requirements and implement proper data quality both through control processes and pre/post data movement process.

Major Responsibilities

• Assist in the development of innovative analytics and a strategic road map to support the organization's desired customer experience and business strategies.

• Assess data received for content and meaning, identify business trends and opportunities, and summarize findings in compelling, creative and accessible ways for management.

• Help develop service strategies by assisting with needs assessments, estimating cost/benefits, defining experience requirements, and contributing information and analysis to organizational strategic plans and reviews.

• Synthesize customer, operational, and employee insights to assist in driving strategy, and present findings to leadership in compelling, creative and accessible ways.

• Assist in the creation and management of analytical tools that transform operational data into actionable business intelligence.

• Perform detailed data exploration and validation from a variety of sources

• Collaborate with other departments to solve problems and identify trends and opportunities


Bachelor’s degree required (Preferred discipline Engineering, Mathematics, or Economics)

3+ years of related experience

Working knowledge of Data analysis, data mining, and other analytical tools & techniques

Expertise in Excel and Spotfire or other data visualization tools required

Scripting experience, knowledge of SQL and Access are a plus

Strong ability to communicate in written, oral and presentation formats

Training & Development

The Senior Data Analyst will undergo a comprehensive on the job training environment to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.


Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.




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