Senior Product Owner - Client Communications 93541

Location Designation: Hybrid - 2 days per week 

Senior Product Owner, Client Communications

Role Overview:

The Communications Delivery team is responsible for service communications sent to our agents and external clients.  This includes new communications and changes to existing communications utilizing Open Text Exstream software.

The Product Owner role serves various internal customers (i.e., business units) within New York Life's Foundational Business. The Product Owner uses his/her solid understanding of agile and sprint methodologies, in addition to Jira software to effectively participate in sprint planning, daily standups and managing user stories.  As the voice of the customer, the Product Owner prioritizes the work for, creates, and communicates the business unit's communication requirements to the copywriters, business analysts, tech developers, and testers on the scrum team. The Product Owner supports the team through implementation by addressing issues, providing clarification, and managing changes. For Digital notifications and letters, the Product Owner will ensure that the communications are built and works with the technology team to implement. The Product Owner works closely with various business partners (e.g., Technology, Product, Legal, Compliance, Training, and Knowledge Management). The Product Owner demands flexible and creative thinking as tasks are highly variable, changing often based on emerging business needs and industry trends.

The Product Owner is responsible for eliciting business requirements for communications from subject matter experts and documenting them, to Business analysts for capture in the Business Requirements Document. 

What You’ll Do:

• Create and prioritize the backlog of work for the communications agile scrum team using Jira and Confluence. This includes the creation of Epics, User Stories, and requirements to build best-in-class multi-channel communications.
• Coordinate with other Product Owners, Tech, Testing Teams, and Product SMEs for ongoing management of the portfolio of work
• Utilize the OpenText Exstream Content Author platform to transform content and business rules to design, layout and specifications required as a solution for client communications  
• Work on a high-performing team focused on the successful delivery of timely and effective communications
• Partner and collaborate for solutions to increase the use of digital delivery as part of our drive to digital modernization
• Contribute to written communication content as needed using the OpenText Content Author tool, adhering to NYL standards and tone of voice guidelines

What You’ll Bring

Required Skills: 

• 3-5 years’ experience in Product Ownership or similar role
• Strong understanding of Business to Customer communications, standards, and best practices across industry leaders
• Experience driving success on projects with multiple stakeholders
• Agile methodology experience required
• Experience working in a fast-paced environment while managing multiple project deliverables
• Effective Communication skills and experience demonstrating leadership

Preferred Skills:

• Practice of Continuous Integration or Continuous Delivery a plus
• Knowledge of NY Life Products and Services preferred
• Confluence, Data Visualization Tools, Business Roadmaps

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Pay Transparency

Salary Range: $70,000-$95,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID: 93541