Senior Representative (Retail Annuities)


Date: Jun 20, 2022

Location: New York, NY, US

Company: New York Life Insurance Co



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.



Are you a personable, customer-service oriented individual? Are you interested in helping people protect their future? Are you interested in a career with an industry leader?  If so, New York Life Insurance Company may be the company for you.

The Retail Annuities - Third Party Distribution service operations provide service to brokers, bank representatives and beneficiaries on New York Life fixed and Variable Annuity Products. The Senior Representative will be focused on processing routine and complex claims transactions, including conducting research and communicating with customers and third-party distributors.

Primary Responsibilities:

  • Within regulatory guidelines, process routing drumming of beneficiaries on client accounts that were placed in death, ensuring that the policy and customer information are accurate and processed with expediency
  • Conduct research and call out to outside broker/dealers, bank representatives and third-party marketers in the resolution of locating beneficiaries for claims
  • Advise brokers, bank representatives, beneficiaries and their representatives on contract provisions and related laws, regulatory requirements, and company procedures
  • Respond to general written and oral inquiries concerning claim options, claim rejections and administrative procedures
  • Process routine and complex death claims for beneficiaries on client accounts
  • Provide backup support on 800 toll free as needed
  • Work on special projects and death notice reporting assigned by the leadership team as they arise



  • Bachelor’s degree preferred, or equivalent years of related experience. High School Diploma or GED required
  • FINRA Series 6 or 7 license (preferred)
  • The ideal candidate should have 2 or more years of customer service and administrative experience
  • Accountable, ethical, good decision-making ability
  • Strong written and verbal communication skills required
  • Strong technical and analytical skills required (proficient PC skills including Word, Excel, Outlook, Skype, with the ability to navigate multiple applications at once)
  • Demonstrated ability to multitask effectively
  • Positive, customer focused attitude with a desire to exceed customer expectations
  • Thought leader and team builder



Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 86128




Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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