Senior Specialist - Fraud Analyst

Date: Jan 29, 2019

Location: New York, NY, US

Company: New York Life Insurance Co

 

A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

 

Working under the direction of the Client and Agent Protection team manager, the Senior Specialist is responsible for performing reviews for the Client Identification Program and fraudulent activity which involves the analysis of alerts to validate our clients’ identity and identify fraudulent activity such as account take overs, familial fraud, employee fraud, etc. This includes analyzing trends and identifying emerging issues, behaviors and process gaps based on prior experience and known fraud indicators that can pose a future risk. The position is required to leverage technology and experience to identify suspicious activity. If a client's identity or account has been compromised and respond timely to mitigate financial losses by securing the account, having transactions reversed, interacting with clients to confirm transactions, etc. An understanding of the fraud landscape within NYL as well as the industry is needed.

 

Major Responsibilities

  • Triage and conduct thorough in-depth Customer Identification Program and suspicious activity and ensure we safeguard our customers and agents as well as the Company.
  • Escalate more complex cases
  • Update and maintain the team's tracking mechanisms
  • Manage the alert queues
  • Refer suspicious cases to the team's business partners and follow up to ensure they are being addressed timely.
  • Provide updates to management on Customer Identification Program and suspicious activity alerts.    
  • Based on information gathered during reviews, propose process improvements and recommendations to management.
  • Maintain strong working knowledge of the administrative systems, products and services for all service operations in the Service organization.

 

Qualifications

  • Bachelor Degree in related discipline.
  • Requires strong knowledge of MS Excel and MS Word.
  • Requires strong knowledge of web-based applications, mainframe systems and other administrative systems.
  • Knowledge of Lexis Nexis and Spotfire preferred.
  • Strong oral and written communication skills.
  • Prior Customer Identification Program and fraud knowledge preferred.
  • Ability to adapt to change.

 

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

 

EOE M/F/D/V

 

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