Senior Workforce Planning Analyst


Date: Jan 11, 2022

Location: New York, NY, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.



The Workforce Planning Team within Service will get the opportunity to gain significant exposure to the New York Life organization by forecasting and planning resource utilization. The Senior Workforce Planning Analyst will lead strategies and efforts to develop and manage robust models to estimate demand across all lines of business, engagement channels, and locations. The Associate will utilize various analytic methodologies, tools, and techniques to integrate historical data with forward-looking plans and assumptions in the course of calculating demand. The Senior Workforce Planning Analyst will provide critical support to the department's long-range planning effort and will provide business leadership with the information they need to understand how to optimally allocate and share resources in a changing environment.


Key Responsibilities:  

  • Lead the development and refinement of forecasting and demand models for teams new to Workforce Planning
  • Assess and refine existing demand models, with emphasis on our ability to track and measure key inputs as well as easily perform 'what-if' analysis 
  • Help develop service strategies by assisting with estimation of cost/benefits, defining experience requirements, and contributing information and analysis to organizational strategic plans and review.  
  • Apply critical thinking and sophisticated analytical techniques to define the hours of operation across channels and locations based on customer needs 
  • Synthesize the output of our analytical work to assist in driving strategy, and present findings to leadership in compelling, creative and accessible ways  
  • Perform detailed data exploration and validation from a variety of sources as needed for development of new models 
  • Collaborate with other departments to solve problems and identify trends and opportunities  


Required/Desired Skills & Experience:  

  • Bachelor's Degree Required (preferred disciplines are Engineering, Mathematics, Statistics or Business)  
  • 5 years of related experience  
  • Must have strong working knowledge of analytical concepts and demonstrated ability to leverage them to inform business decisions  
  • Expertise in Excel and Spotfire or other data visualization tools required  
  • Scripting experience, knowledge of SQL and Access are a plus  
  • Strong ability to communicate in written, oral and presentation formats 
  • Strong ability to work in white space 
  • Some travel may be required (less than 5%)
  • Communicates equally effectively in business and technical terms  



Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our Foundation. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 85324



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