Ariba Systems Manager


Date: Dec 28, 2021

Location: New York, NY, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.




Reporting to the Source-to-Pay Systems Management Lead, the Source-to-Pay Systems Administrator will be responsible for the administration and management of the Ariba system, including:

  • Sourcing
  • Contracts
  • Supplier Lifecycle Performance
  • Spend Analysis
  • Buying & Invoicing


Daily responsibilities include managing a small team of direct reports who will troubleshoot, maintain, and partner with NYL’s Enterprise Technology team to configure or enhance existing processes. Manager will drive integrations, continuous improvement / optimization of the overall system value proposition, and collaborating with other key business unit stakeholders (i.e., contracts management, vendor management, and other areas of the Source-to-Pay functional organizations).




Business Strategy and Support

  • Support in developing strategies around future system enhancements/changes.
  • Drive integrations and optimize value proposition for overall systems usage.
  • Evaluate business needs and convert to system design and development.
  • Partner with NYL’s Enterprise Technology team to lead and drive new design and development.
  • Consult in planning and implementing system and operational changes.
  • Partner with our NYL’s Finance Project Management Office in project managing system enhancements and changes.
  • Keep business partners informed of progress/benefits relating to strategic projects and initiatives.
  • Identify ongoing management and compliance reporting needs.


Staff Management

  • Manage individuals supporting Ariba system maintenance, daily system operations, and end user support.
  • Provide daily monitoring and coaching to ensure the delivery of superior customer service.
  • Manage direct reports, including interviewing, hiring, training, counseling, guidance, terminations, oversight of work, and ensuring performance check-ins are completed on time.


System Management

  • Oversee systems testing and ensures problem resolution.
  • Prepare user test plans, user documentation, and user training plans for upgrades.
  • Regularly provides guidance to and training of end users.
  • Lead efforts with NYL’s Enterprise Technology team installing of upgrades/maintenance releases/patches as needed.
  • Maintain business models, data flows and application configuration for managing screens and fields.




  • Bachelor's degree in Computer Science or equivalent business experience preferred, MBA preferred but not required.
  • 7 + years of system administration required, with 2+ years staff management.
  • Experience in designing, deploying and/or managing the Ariba Source to Pay platform required.
  • Demonstrated ability to make appropriate business judgments and decisions independently.
  • Demonstrated ability to perform strategic thinking and planning.
  • Ability to work and communicate with all levels of an organization within a fast-paced environment and successfully balance multiple tasks and projects concurrently.
  • Strong project management and communication skills, both written and verbal; ability to present business cases and influence the decision process.
  • Must be familiar with SaaS models, relational databases.
  • Intermediate to advanced proficiency of MS Word, Excel, PowerPoint and other office software tools.
  • Ability to build effective organization relationships inside and outside the department.



Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our Foundation. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 85259




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